River Hotel

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We showed up pre-paid and yet our

They should do a better job in cleaning the room. The table and ledges are so dusty

Could not have asked for anything

Great location, room nice and clean, no small fridge or security box-I advise not to purchase breakfast when making reservation for the room- I paid 41$ for each breakfast and received a daily coupon for 25$

Carpet in the room was very dirty and frayed at the edges. The passages were also dated and grungy. The bed was as clean and comfortable. Well located for walking and sightseeing.

The customer service rep Jock was so kind and accomadating, from arrival to our last day he made sure we enjoyed our visit. Great customer service is hard to find Jock is a gem. I must say the entire staff was pleasant and even the maintenance men, it seems like a great place to work. The hotel is located right in the center of everything. This will be my home anytime I visit Chi-town.

Great location! Bed was uncomfortable, unfortunately. Free espresso machine on Fl 2 was super convenient.

Está bien aceptable y muy bien ubicado si..

En general, todo estuvo muy bien en nuestra estancia. Nos gusta hospedarnos aquí porque todo tenemos cerca, inclusive caminando. La habitación muy cómoda. Quiero agradecer especialmente a Tony por su apoyo a nuestra llegada.

Although we experienced some issues with our original room, the staff went above and beyond to make things right. They were extremely kind, professional, understanding, and genuinely concerned about making sure we were comfortable. Tony was absolutely wonderful! He listened to our concerns, took immediate action, and worked hard to resolve everything for us. We were accommodated the very next morning, and we truly appreciated how quickly and professionally everything was handled. I appreciate how responsive the staff was. It’s not always about whether an issue happens;it’s about how a property handles it, and this team handled our situation exceptionally well. Everyone we interacted with was friendly, courteous, and helpful. Thank you to Tony and the entire staff for taking our concerns seriously and making sure we were taken care of. Excellent customer service and a great example of how to turn a difficult situation into a positive experience. We truly appreciate everything they did for us!