ibis Berlin Mitte

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Good, missed a small fridge in the room

The hotel was nice, it was very clean, my room was perfect size for single traveler period the mattress was a little harder than I'm used to but it was still comfortable. Plenty of towels in the room for if you need to shower or wash hair. I did not purchase breakfast with my room so I do not know how the breakfast is. My main issue is that at check-in, I wasn’t asked to verify my card or offered to use a different one. They automatically charged my reservation card without informing me, only mentioning the city tourism tax. When I asked if I needed to pay that separately, he avoided the question and just said, “You pay here,” so I assumed it was separate. I paid the tax with my travel debit card, and he handed me the keys without mentioning the room was charged to my other card. I asked if I should pay at check-out, and he revealed the room was already charged. I explained I wasn’t aware and would have preferred to use my other card to avoid foreign fees. He looked it up, seemed unsure if it was even charged, so I checked my bank account, told him I saw it and it was fine since it was already charged, but he didn't acknowledge me and he then refunded the amount without asking, which took a day to process and didn't cover foreign transaction fees. And I had to pay again with my travel card. If I was on a tighter budget, that could've seriously screwed things up for me. As it is, the main thing is the lack of communication, doing things with my card without checking with me.

Amazing location. Clean room and helpful staff.

Ibis always meets expectations, this one had a good location and parking

My initial room smelled of sewage and I had to get it changed. My next room had very limited amenities and those that were there did not work. Staff were very un-friendly.

Breakfast could be better for the price. Poor choice of fresh fruits or yoghurts. Front desk staff rather rude and not very welcoming!

Good stuff

Good area, good location, convenient store next door. Towels are not the best quality and pillow is not too comfortable. The rest all amazing!

I stayed there with my baby and the room has been cleaned every day. Staff were helpful and nice. I enjoyed my stay and would stay there again.

Everything was cleaned and beds made everyday, the beds were comfortable but flimsy, the little mattress kept moving left and right out of the bed, we could use a mini fridge as well.