Burwood Serviced Apartments

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The room was clean and tidy and well appointed. Had everything we needed. Beds were very comfortable. Highly recommend

After travelling from Perth to Melb for uni commitments and rushing to make the 5pm check-in deadline (otherwise needing to give a $250 key deposit as the couldn’t “vet” me)-we arrived at our apartment around 7pm to find another group already staying in the room we had been allocated keys to. As three women in an unfamiliar town, this was an extremely uncomfortable and unsafe situation. It is very concerning that two separate groups could be given access to the same apartment. It then took us around 30 minutes to locate an after-hours contact number before management could resolve the issue. After leaving home at 4:30am that morning, finally accessing a room close to 8pm was exhausting and stressful. While another room was provided, the handling of the complaint afterwards was disappointing. When concerns were raised at checkout, staff apologised but couldn’t offer an explanation- a receptionist rolled her eyes at me after the interaction. The seriousness of the incident was minimised as “a small mistake” when management contacted me after I emailed requesting answers, said he staff wouldn’t have meant anything by the eye roll and also said we wouldn’t have entered an unsafe apartment as the screen everyone on checking in (hard to believe as they never met 2/3 of the people staying with me. As someone who had previously recommended the apartments, I no longer would. Safety and customer satisfaction are top of my list when choosing accommodation, neither were met here.

We checked in late, and were able to achieve this over teh phone. The key safe worked perfectly, so all good there. Great location, and good facilities.

Property clean, tidy, spacious, worker checking in when we were arriving and have all details in advanced. Would stay again. Having 2 bathrooms is amazing when you have 2 kids and 2 adults staying.

Thank you 😊,all good 👍. I'll be back

Good coffee and pizza nearby. Secure self-parking in basement @ $10 per day Easy check-in Busy main road traffic noise

Easy to access. Convenience for out dining.

Very quiet apartment with an excellent comfortable bed. Person on reception was lovely. We had a very pleasant stay. Kitchen had everything we wanted. There was even a bath! Our only problem was that we couldn't get out of the underground car park the next morning! A phone call fixed that and we were on our way. We'll be back!

Excellent apartment

Some areas were not as clean as i would expect but overall it was a modern, comfortable stay.