The Hydro Majestic Hotel

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Very disappointed. Having wanted to go here for years but we were very let down . A pretty and spectacular front foyer and reception room where they serve high tea , breaky and speciality dinners - everything from there downhill . The service was almost zero in the cocktail lounge lining up like cattle to order a drink , tables full of dirty cups and plates , again had to find someone to wipe the table and we removed the dirty glassware ourselves , the carpet stairs up to our floor in the Belvedere wing were dirty like they hadn’t been cleaned forever . Arrival to our room to find it looked nothing like the pic on the website . The carpet was again dirty and there were even bits of biscuit laying under the table . A thick layer of dust on side table and bedside lamps . Batteries dead in tv remote . Just a real let down . I did report to reception and they did offer to move rooms but it was a lower standard room on a different wing as it was all they had available. We just said we would stay where we were if they sent housekeeping to clean the room - they thought was great idea and gave us a voucher for a glass of wine while we waited . We went out to dinner elsewhere after discovering that all that was on offer was a 3 course a’la carte menu at a cost of $199 pp - or a cheese platter in the cocktail lounge . When we returned the room had not been touched . We will never return and I’m very sad about that because the heritage and nostalgia of this property is incredible

Nice place to stay but not very disability friendly. There is no lift so you may need to navigate multiple flights of stairs to reach the upper floor rooms. This can be quite challenging to people with a disability.

Matchbox size room, no shire curtains only block out which made the room very dark, tea and coffee bad quality, requested better room even if l had to pay but reception ignored my request, pay a lot of money for a third class accommodation, never again will stay there.

Always wanted to stay at the Hydro Majestic and it was amazing. The views were majesterial along with the setting and history. The main menu was pricey but we met an amazing lady called Sarah who ran the pavilion cafe, the best coffee and service in the blue mountains. We missed out on dinner reservations, that’s how popular it is! There was no judgment or issue getting take away from many of the amazing places in Katoomba, like Rustico, and having that in one of the many spaces within the complex. Overall great service, blanket was super human tucked and amazing location and piece of Australian history. Would definitely return for a stay

The staff looked sullen and bored, dripping tap in the very old fashioned bathroom, tiny room, not even a box of tissues and wardrobe space for about two items. Nothing major but felt tired and cheap. I wouldn’t go again.

The Hydro Majestic is a beautiful historic hotel which I love but some may find some of the rooms on the small side. We stayed in a Belgravia king room which was really spacious and elegant. The bed was very comfortable and the shower was hot and pressure great. The bathroom was very small but that's how things were in the past. The decor of the hotel is gorgeous.....beautiful velvet upholstery on lounges and chairs. We also enjoyed high tea in the Wintergarden restaurant which has stunning mountain and valley views. The hotel has interesting historical items dating back to the early days of it's operation on display in the cafe, was fun to see. A really enjoyable one night stay.

Historic hotel is well located between Katoomba and Blackheath so very easy drive to many sites. Due to age of hotel rooms a little small but functional, the decor even older was well maintained and cosy. Only cons room had to be cleaned again before we accepted it, however the management reacted well and solved the problem. Staff friendly however suggest a bit of training in customer service will work to help make this hotel even better. Overall would recommend this hotel.

Nice room, great price, great view and good breakfast . They could have had a few more staff on at breakfast as thd hotel was quite full for Sunday night/ Monday morning

It is a nice lovely old hotel. However needs to be renovated and I don’t think it’s worth the costs. Some staff were not friendly or helpful. The road noise was terrible and the noise from the train tracks that are right near the hotel were also an issue.

We saw a Dami Im concert in the ballroom. it was so good. we had already had high tea. Later dinner and the enjoyed a good night's rest in a well appointed room.