Extended Stay America Suites Los Angeles Chino Valley

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I was there for 7/5 thru 7/9. At check in, staff on duty did not know check in procedures for pre-paid/ Expedia reservations and I was asked to pay $307 insurance fee. The staff member had to call manager to resolve situation. I was informed that Maid service is only available every 7 days. There was no water available 7/7 between 9am to 3pm. There was pest control on 7/8. I was instructed by written notice to prep the room for the procedure; however I was told that this was not necessary after the fact.

Economical price and welcoming service. All expectations met: clean room, breakfast, etc. Staff was very warm & friendly. Helped me fix my suitcase - screws needed tightening.

Peaceful

Not really a breakfast, just muffins, granola and coffee. Room had a minor issue but staff changed us to a new room and let us have a late checkout.

TLDR: Poor customer service, musty smell, dirty room. Showed up to the hotel and there was nobody to check us in. We waited in the lobby by the front desk for half an hour until a worker strolled in holding a bag of Taco Bell lol. We'd been spamming the front desk phone with calls to try to get someone's attention, walked the entire first floor looking for someone, and there was NOBODY. The lobby had like 5 other people sitting on the floor and laying on the bell hop carts because we were all waiting for so long to get checked in Finally got to our room and there was a bunch of hair on the pillows (the pillow cases hadn't been changed), and after lifting up the top sheet to check for bed bugs, there was a bunch of short hairs all over the mattress protector. Not to mention the entire building in general smelled musty/dirty. We left and got another hotel without even getting a refund because it was such a bad experience and I couldn't bring myself to sleep there.

N/a

Inside of the property very dirty, super super stinky-dirty stinky. Room was not cleaned at all. The smell was horrible. Never again will I stay there or any of their locations. Never again!!! I couldn’t sleep, I couldn’t take it no more and went to sleep in my car.

Shower had hairs. The bathroom sink was dirty. The shower towels had hairs.

The place just seemed to be heavily used. I had to ask for everything for the kitchen, it's not in the rooms. Had a problem with the first room (sink leaking and fridge not working) and had to change rooms. The staff was really good about the move.

Excel location. Near “The Commons” a great shopping area nearby. Staff are professional and helpful. Will come back for sure.