St Martins Lane London, a Morgans Originals hotel

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Very nice room, clean, great bathroom

Great location. Very easy to get around d and was very safe.

This is the first time Expedia has let me down. What a disappointment. Not worth the money for the high rate we paid; could be worth it at a more reasonable price point. This place holds itself out as boutique and luxury, but it felt like an aging transplant from 1990s Miami Beach. Maintenance and design: Lobby toilet out of order, one of only two elevators out of order. No stairs from guest rooms to the lobby; no bathroom door in our guest room. Needs a coat of paint or something. Positives: excellent air conditioning during a heat wave, comfy bed, well appointed bathrooms with outstanding water pressure, great linens,clean room, mostly nice staff. Location steps from Trafalgar Square, National Gallery, theaters, coffee shop attached to hotel. I think all this might have won me over in the end but for the billing kerfuffle. Here’s what happened: when we checked in, the hotel insisted on adding a 50 pounds PER NIGHT for a rollaway bed fee for my child traveling with us, saying I booked for 2 when I remembered booking for 3. We were already paying quite a lot, and I have NEVER been charged a fee for a rollaway bed at a good hotel beyond a tip to the person who delivers it. The manager agreed to take off a few nights of the charge, and I figured OK, sh!t like this happens when you travel. But then at checkout, the bill did not reflect the accommodation! The desk clerk fixed the issue quickly, but the whole episode felt shady and colored my whole experience of the hotel.

Excellent stay will definitely be back

We really enjoyed our stay. Everything was great.

Nice place, well located, felt great to stay there.

Staff was attentive and helpful at every turn. Room was clean and comfortable.

Great spot. Would staybagain

St Martin’s Lane is an excellent hotel in a surprisingly quiet position perfectly placed for so much of what London has to offer. A genuinely wonderful staff in a really nice, really welcoming, really friendly place. The deluxe garden rooms are particularly wonderful and we were absolutely delighted by the size, standard and comfort of the room. Having a lovely outdoor space in central London is a rare treat, and a great place to relax. The housekeeping team do a great job of looking after you during your staff, keeping your room in great condition, closing the curtains at night, and providing little extras like candles. It’s nice to have a decent ‘hidden’ cocktail bar on site as well as a champagne bar etc - while Bancone, a seriously good Italian restaurant, is seconds away round the corner. Special word has to go to Veronica on the front desk though. She’s so welcoming, friendly and helpful and managed to make our stay so much more special. She’s brilliant at her job at the hotel is lucky to have her, she’s a real star! All in all, couldn’t recommend this place highly enough and would be delighted to return.

Friendly staff, rec coffee shop