SpringHill Suites Dallas Arlington North

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The hotel did not provide advance notification that they would only clean rooms every other day due to FIFA. Resultantly, they would not clean my room during the length of my stay (it would be cleaned on the day I was scheduled to check-out). Additionally, towels must be retrieved by guests from the front desk. Finally, I was originally given keys to a room which was occupied by other guests. When I attempted to enter the room, I noticed it appeared to be occupied (I saw fhe guest's belongings, unmade beds, and the TV was on). I returned to front desk, reported what happened, and requested another room. The employee returned to the room with me and confirmed it occupied by another guest. I didn't learn of the housekeeping rules until the next day (after reporting my room wasn't cleaned and requesting both cleaning and additional towels). Service and advance notifications at this location is subpar for a Marriott brand! They refused to issue a credit or refund. My advice: skip the frustration and patronize a full service customer-centric establishment.

Great service

Clean great staff

Everything was nice and front desk was on point and nice

Miss Cathy that’s maintaining the breakfast was so very helpful and friendly. But she needs help. There were so many people during the soccer weekend and she was overwhelmed! I feel like there should be two or three staff helping out with breakfast when it’s busy!

Great Place to stay visiting Six Flags!

Such a nice quiet stay!!! Weather postponed our trip to the Waterpark, right across the street.... but enjoyed a nice comfy lazy morning until the rain cleared. Will be staying again!!

My overall experience was good, the room was clean, the staff was friendly and helpful, and the breakfast was good, however, the beds were not so good, I woke up with a back ache every morning

Great place to stay for 1 night!

The property was getting repainted and had a bit of light construction going on. Not a big deal. The room was great. Clean and comfortable. Pool was nice for the kids. Staff was super friendly and deserve a nice raise. Super convenient trolly pickup to go to the Rangers game. Only complaint was about the turkey sausage at breakfast. It was not very good. I’d definitely stay here again though!