Four Points by Sheraton Houston Hobby Airport

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My mother and I stayed for 3 nights and house keeping didn’t clean the room the whole stay. There was no soap or shampoo and only one roll of toilet paper. I saw bugs in the bathroom and a roach on the hallway. There was a terrible vibe in the room.

Arrived a little after 9pm….waited 25 minutes for someone to come to the front desk to check me in. There was a roach in the hallway, The floor in the room had like loose trashed swept in the corner. Holes in the sheets.

The property was clean but that was about it ....the first room they gave us we entered and the entire floor was soaked in water because the mini fridge was broken the cable was out the AC was not working and they had a temporary one which was not cooling the room.... The second room they gave us the cable was also out in fact the cable was out the two days we were there so we had no TV during our stay... Then the second room restroom handle was not working so it would not fill up the tank... Finally I know the breakfast is complimentary but at least self-serve waffle maker would be a nice

Great location friendly staff easily accessible to food and dtink outside the hotel. The only set back is the air-conditioning I had a 1 bedroom suite the air-conditioning is only in the living room making it very uncomfortable to sleep at night. I would suggest the hose attached to the moveable unit be extended to enter the bedroom

Pool, parking, and cleaning staff were all great. Unfortunately, both rooms we stayed in had portable A/C units that did not cool the rooms properly. We were moved to a different room, but experienced the same issue again. We ended up checking out early and did not even ask for a refund. Very disappointing experience overall.

No maintenance on duty on the weekend

I wasn’t thrilled with the property. I only stayed one night well, I was preparing to go to the airport. The location was great for that. The free shuttle was very convenient and fast and the driver was friendly. My room just didn’t seem put together very well. It was old and I found a used wash rag in my shower. The toilet handle was broken. There was just a few little incidentals like one packet of shampoo and conditioner. The staff was very friendly though. I do not think I would go there again.

Room 1: Not a king; bedroom dark; fridge/furniture moved; closet door would not latch; dusty floor; vinyl floor sticky/lifted when walked on; not habitable. Room 2: Not a king bed < 6' 4" wide; no dresser or table in bedroom; dark; exposed metal vinyl trim around carpet; loud noise when sitting on bed; vinyl flooring not glued down (applies to the "deluxe part of the accommodation" also; closet door in entry would not latch when closed; security device on entry door didn't line up properly (both rooms); threshold to bathroom so thick that the door could not easily be closed (and required significant force to open if successful); 5 attempts pressing guest services button on phone - rang several times and sounded like someone lifted the receiver and hung up each time; blow dryer intake clogged with dust and hair (fire hazard) and the safety device/plug was physically cracked open (an actual life threatening hazard) never use by me and requests to have it replaced went unanswered; a portable air conditioner as permanently installed - only a cosmetic issue until it shut down with and error code. Desk clerk's first day + supervisor not available. Instead of attending meetings, I checked out of my room at midnight and drove for 5 hours is a severe thunderstorm to get home. I am relieved that my guest did not make the trip! Good luck if you stay here!

Everything was great! We were allowed to check in early after having a bad experience at a different hotel. Front desk staff (sorry didn’t catch her name), was great, room clean, and spacious. My only suggestion would be to offer a 24/7 shuttle service to Hobby.

My original booking request was for 2 double queen beds. I was checked in 21Mar at 0300, there was half eaten chic fil a on the bed, beds were not made, and bathroom toilet had poop in it. I went back to let the agent know that the room was dirty and he moved me to another room under the guise that it was an upgrade (king suite with a pull out couch bed). The pullout bed is non-existent. I have been sleeping on the couch NOT pull out bed. I let another agent know early in the morning (21Mar around 0730) so that I could be switched to my originally booked room and she was amiable, and she said to come back around 2. She was no longer on duty and I had to explain to a 3rd agent. This agent also informed me that the agent from night one, charged me even though he wasn’t supposed to, as I had already paid in full online and was only supposed to pay the incidentals fee. I haven’t been assigned a double room as they are all booked (including the original dirty double room I was given) which I was told I would be moved to. This has been a frustrating experience all the way around. In order to get a double room, which I already paid for, I am being told that I will have to book at the sister hotel for an additional fee. I contacted their customer relations rep on 22Mar via email and I haven’t heard anything back from him.