Oakwood Ha Long

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The staff were great!

Great to stay clean, comfortable and close to everything... food was great, staff were wonderful and special mention to reception who were superb...highly recommend

Good: 1. The entire area was beautiful, well maintained. 2. Facilities like the pool and gym were excellent. 3. Staff were very friendly. 4. Villa was fantastic, so spacious. Could improve: 1. Cleanliness of the villa. Not a huge issue but the sofa had some stains and there were used cigarettes on my bedroom balcony which my 3 year old daughter pointed out to me. 2. Music playlist at the pool repeated the same 3 or 4 songs on repeat. Please add some variety. 3. Biggest issue was the restaurant. We ate there twice not including breakfast. First lunch on the day of arrival. It was *fairly* busy but nothing extraordinary and we were told the food would take 40 minutes. Bigger problem was dinner the 2nd night - it took ages. There was only one other table when we arrived. Another table did come and got their food before us. It came about 1 hour after we ordered. To be fair, the staff were apologetic and the manager gave us some juice and cookies the next day to apologise. Maybe order ahead of going there as I think a lot of villas order room service, which seemed to cause the delay.

Very impressed with this facility, the cleanliness, and very helpful staff.

Amazingly elegant facility.

A great property, with amazing staff and facilities. just go and relax, you won't be disappointed .

Personally it’s hard to judge how this place would operate under normal conditions, but my partner and I travelled 3-4 weeks after the typhoon hit. It was evident that the place was too big for the guests staying there due to impacted tourism and found it to be very ghost town like. The place appears to only offer 4 bedroom villas, which seem to be all the same size, with 3 storeys in each, which is far too big to stay in as a solo traveller or a couple, but would be perfect for groups of persons 4 . The breakfast buffet is really nice and offers lots of variety, however, the options stay the same every day. We stayed for 4 nights, and 2 of those nights we decided to eat at the restaurant (only 1 was open at the time), the service honestly wasn’t great. They were very slow to acknowledge that we were sat at a table with no menus (in which we had to ask for) and we continuously had to grab a waiter’s attention if we wanted something. There was one time where our waiter walked off on us in the middle of ordering our food with no explanation. Wasn’t expecting that kind of service from a 5* resort. In and around the resort, they have constant music playing. However, the same 6 jazz songs are on repeat, played quite loudly, which became very annoying towards the back end of our stay. Some staff members are either really helpful or really clueless and could be a little more friendly. Overall, the place is really nice, but there is lots of room for improvement.

The resort was formally Premier which is good to know, as most drivers can’t find it. It has changed hands after covid and some of the buildings need to be bought up to new code so a lot of vacancies The staff and facilities are fantastic, especially for families The food was good too

We had a great stay here! The staff were fantastic and the villa was clean and had everything we needed. The only thing missing was warmer weather so we could enjoy the pools more but that is not the hotel’s fault that we had bad timing and came when it was cold out. We really enjoyed our stay here and would recommend it to anyone.

We stayed in a 4-bedroom garden view villa. It was an amazing experience. Classy and impressive villas, infrastructure, and last but not least service! We loved every moment of our stay. We also stayed, in the same trip, at another 5-star establishment in the same vicinity but we all enjoyed Premier Village much better. Highly highly recommended!