Red Roof PLUS+ Newark Liberty Airport - Carteret

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The good thing about this hotel is the location. The hallway stunk, the room was not clean enough, the carpet had stains, the box spring was nasty and the bed was sunked in. The bathroom drain was missing, the door has holes and rust and the fan was not working. The curtain has holes and just nasty. I would never stay there again.

I checked out since Saturday morning from that hotel and today is Thursday they still didn't release my deposit.

I really can't explain,it was bad,room not clean properly,staff bad

H

Abc

No amenities. Property need a make over. Staff need a smile no problem parking.

The gym looks like it’s been closed for 10 years, there are no smoking signs everywhere yet everything reeks like cigarettes, none of the staff likes to make eye contact, if you’re looking for a place to go to sleep, wake up and leave, this is acceptable.

kk

My family and I have stayed at this hotel at least twice a year for the past five years, and until now, we’ve never had any major issues. Unfortunately, this visit was a completely different experience. When we arrived, the front desk employee appeared to be watching videos on their phone and didn’t acknowledge us until I asked for assistance. Once we got to our room, it looked as though it hadn’t been properly cleaned. The toilet seat was broken and barely attached to the toilet, and there was a strong unpleasant odor throughout our stay. At the end of our visit, while packing up our belongings, we discovered empty pill bottles underneath a chair, which appeared to be the source of the smell. This raised serious concerns about the cleanliness and inspection of the room before guests arrive. I attempted to speak with management several times during our stay, but each time I was told the owner was unavailable because they were dealing with the police. The hotel advertises an on-site restaurant and fitness center, but both were closed for the entire duration of our stay. These amenities were part of the reason we chose this hotel, so it was disappointing to find them unavailable. After years of positive experiences, this stay was extremely disappointing. Between the poor customer service, lack of cleanliness, broken fixtures, and unavailable amenities, this will unfortunately be our last stay at this hotel.

Where to start? The reception guy was stoned. When I came back later to get a key because I had forgotten mine in my room, he was gone. There were 3 guests waiting to check in. I called Red Roof and all they did was call the number that rang 3 feet from where we were, unanswered. We waited 30 mins and the guy finally showed up wearing headphones which he didn’t remove. No apologies, no explanations, completely stoned. There are several Fire Dept stickers at various parts of the building warning of unsafe structure. Most things, ice machine, electrical outlets, lights etc are inoperative. Cops in the corridors…