Pan Pacific Beijing

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Hotel rooms is spacious and location is good with shopping malls nearby (Joy city) with good variety of dining options and PopMart. Hotel is rather old, breakfast spread is very limited. Reception staff can be more friendly and helpful- most of them we encountered for our 6 days stay are gloomy looking. Swimming pool smaller than in pictures. Not near to Tiananmen nor forbidden city. Would recommend if prices are reasonable.

Great hotel. Will stay again

The sofa bed for the room is a bit too small, but otherwise comfortable amenities.

Breakfast is the best

Staff were outstanding, rooms were great, there was some construction noise on one side of the hotel, but they quickly moved me to the quieter side.

Worth the price, luxury experience

Very clean room. Very helpful staff. Good breakfast - would stay again.

clean room, good breakfast verity, close to main shopping streets. wifi was not great. special thank you to Jack and Joey. we were having major problems with connectivity to the internet and they were very kind helping us to book tours, taxis etc

Firstly, I was booking non smoking room but it was smoking smell in the room while I checked room 1218, although I have double check with the staff before checking in. I talked about the issue to the front desk then asking me to move to 1607 ( non smoking room) on the second day. I have spent time to move this 1607 by myself. Finally, this room was ok. Secondly, regarding swimming pool, they asked the guest to purchase their swimming cap to swimming, guest cannot swimming without swimming cap. But no any notice to let us know while we booked the room regarding swimming cap. It was unreasonable request to the guest. We already spent decent money for staying this hotel, their services value must match their fees. Plus, the swimming pool is a third party operating not belongs pan pacific hotel Beijing. If we know this before, we would not book this kind of hotel. Should be clearly to the agreement otherwise will be deem breach agreement.Overall, the stay for this time was ok only. I hope that they can apologize for this unexpected experience. Thank you!

Excellent staff service. The beds are comfortable. The room is very clean.