High1 Palace Hotel & CC

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I’ve been a loyal guest for 20 years, but the unfriendliness of the hotel staff has remained unchanged. The front desk staff consistently behave like government officials. Even though the hotel was nearly empty today, they gave us twin beds instead of a double bed, despite our request, so we had to sleep apart like a separated family. There isn’t much to do around, and the golf practice range was filled with people smoking. However, Mount Taebaek and the hiking trails are undoubtedly among the best in the world.

A clean Ressort with friendly service. The cable car from there allows direct access to the ski ressort.

The palace hotel is showing its age, a lot of wear and tear from the thousands of guests over the years. They are in the process of renovating it, but our rooms were not yet done. The service was overall excellent and most everything was quite good, the one big demerit coming from the fact that our initial room was not completely cleaned from the previous guest. The hotel responded very quickly and changed our rooms without a hitch. The breakfast was also very filling.

The room view was amazing and very convenient to get to the ski resort by shuttle bus. But, upstair's room was too noisy even after 1 am. We called the front desk to complain but didn't really work. Great hotel in general except for the bad sound insulation

This is not a 4-star hotel accommodation. No baggage service. No valet parking. No 24 hour room service. WiFi came and went. Stayed in the Royal Suite for 3 nights. The room was not 4-star hotel standard. The powder room room toilet seat would not remain in the upright position. The master bathroom door would not remain open. You may not pay for ski school lessons for your children at this location, only rentals. For ski school, you need to drive or shuttle around the mountain. Then what is the point of having the Gondola right in the hotel?

Room size is ok for 2 person. Cleanliness is 3.5/5. However, the water flow out and cause the whole toilet floor to be we

The carpet was not so clean. There are still cookie crumbs on the floor the next day. The additional bed was not very comfortable. it's a simple folded bed with a thin mattress. The pillows are too flat as well.

A very good stay... the ski slopes can be reached directly from the hotel. The food in the restaurant is rather limited, but there is a very reliable shuttle bus to the small town nearby, where there are plenty of restaurants . In terms of value for money, it was excellent.

I only stayed for one day. The first thing that I found was hairs of women in trash basket. At night, lights were very dimm, and I could not do much other than sleeping.

The hotel was clean, comfortable and warm. We had a mountain view which was great. It had a convenient shuttle that picks you up and drop off at Gohan to dine in the evenings and the ski houses where you can hire the equipment and obtain your ski lift passes. There is also a gondola direct from the hotel but we didn't select this option as we wanted to ski down the mountain and return our equipment there. Unfortunately, the front staff could only communicate with limited English. I tried to get them to understand I wanted to reserve a bus ticket to leave on my last day back to Incheon airport to catch my flight home. But they were not helpful in advising where and how to buy the ticket. Subsequently, I found out that there's a website to reserve the bus ticket. Only thing was it's in Korean only. If only they had advised this and helped the customers navigate to make the booking it would have been useful. In the end I had to go down to the bus station 3 hours ahead to secure a ticket on the day and luckily there was a few seats left.