Hôtel Ténéré

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Nc

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Hôtel well past its glory days, but staff very friendly and helpful. Excellent WiFi!

The staff was very good, rooms are clean and the reception is warm. Things to be improved:, there are some havy works in the building, even at night till 4 oclock morning. Construction dust in corridors whole day. Only 3 menu available in the restaurant. The room TV did not work well.

This hotel is AWFUL. The sheets on the bed were dirty, there was no towel in the bathroom when I arrived and the light in the bathroom didn’t work. I arrived a 4am so had to stay but left the next day. Other guests also checked out early.

I made my booking through Expedia, paid in advance and received a confirmation. As I was arriving in the early morning, I notified the hotel (twice) in advance via Expedia and I can see that both messages were read. On arrival however there was no room available and no offer to help find alternative accommodation, despite it being 04:00 in the morning. Luckily for me, I was visiting at they invitation of the Government and had a protocol officer from the Ministry of Foreign Affairs with me who did find me a room. Most travellers would not have this luxury and without his help I would have been left on the unwelcoming, unlit and, frankly, dangerous, streets of Niamey. Subsequently, the whole of the next morning was spent on the 'phone to Expedia - who were unable to resolve the issue of the original booking, or find me an alternative, so again I was left to my own devices. Deeply unimpressed!

It was excellent. I really enjoyed the food and the excellent welcome. I’ll definitely recommend LeTénéré.

I was at Tenere from May 30 to June 4, 2015. During all this time, I never had internet on any floor except a very unstable connection at the loby. With the heat (48 - 50 degrees celcius) and dust and lots of winds, all windows were constantly left open so each time I stepped out of my room, there would be a layer of dust on everything. And the air conditioning in my room was leaking while water leaked from the bathroom above my bathroom hence my bathroom and all the towells and toilet paper were a mess all the time. Not too much choice on TV as well. Breakfast choice was minimal and should not be called continental at all. I find the hotel service (Food, etc just too pricy for the quality). I hope they fix up the service because they;ve got a nice building and are spoken about but yet, don't live up to.

Good

terrible.. nobody speak english...no soap,shampoo in the room as stated in expedia... very dirty..bad smell everywhere ...the matress and pillowos in my room are 40 years old minimum..