Saigon Halong Hotel

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Hotel is very nice, dinner was great, breakfast buffet had very limited choices. Maybe it was a seasonal impact.

Bathroom amenities and water pressure were good. Double bed was two singles pushed together. Gardens were pleasant and the pool was inviting. Staff, for the most part, we're friendly. The buildings need a bit of tlc.

When we first arrived, we were very unsatisfied with the Villa room we had booked- it was in a run-down building next to the actual hotel. We were able to switch our room to a Sea-View room which was much better, but throughout our stay we had difficulties communicating with the hotel staff and front desk, who did not seem to speak English and understand a lot of the requests we had. Ordering room service was also a struggle because no one in the kitchen seemed to speak English either, and they frequently got our order wrong. We had multiple communication issues when changing rooms, ordering, and asking general questions to the staff. Overall we did not feel they had the intentions of catering to our needs throughout our stay.

It was a restful, quiet stay at Villa 5.

The perfect stay in Halong Bay

This property is clean and quiet. not close to restaurant or shopping. Good breakfast

there is bugs in the room.

Nice place. Centrally located. Great view from the dinning room up top. You get what you pay for.

A nice hotel with all needs met, the room was kept brilliantly clean, breakfast was vast with variety. Two niggles, arrived at 1am and had no help with luggage so had to carry bags up a hill, villa sat at the top of a hill difficult with bags over all no help with luggage and some building works surrounding the hotel but besides that hotel is great

Excellent hotel . Staff ok but had a bad experience when we asked to extend for a night. A young man wearing glasses on reception told us it was full after seeing that a coach had pulled up outside ... so he was in a rush to get rid of us. We found this hard to believe as rooms were still on internet that were available. After an hour of panic we went back and were quite insistent that the hotel had rooms. Spoke to another lady who eventually said that rooms had suddenly become available ??? The chap looked very sheepish and apologised ??? I guess it doesn't change his pay packet if the hotel looses customers . But hotel in good situation . However I wished that we had just taken a night cruise from HANOI. As after seeing the beautiful Islands there was no where else locally to go as the beach and area for miles opposite the hotel is literally a massive building site and very noisy .