Resorts World Genting - Genting Grand

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Spa Packages: One hour of massage at M Spa (Choice of Balinese, Aromatherapy, Lomi Lomi and Shiatsu). Spa entitlement will be scheduled on first day of arrival date and reservation to be arranged by front counter upon check-in. A security deposit of MYR 200 per room is required upon check-in for charges or damages during the stay and will be refunded upon departure. All room view requests are subject to availability upon check-in. Guests may travel between the airport and the property by bus effective from March 1, 2020. Ticket purchase can be made at any ticket counter located at Kuala Lumpur International Airport (KLIA), Kuala Lumpur International Airport 2 (KLIA 2) and Awana Sky Central. Please contact the property directly for more information.Below is the bus schedule between the airport and the property:KLIA to Awana Sky Central - 11.35 AM, 01:30 PM, 04:30 PM and 06:30 PMKLIA 2 to Awana Sky Central - 12:00 PM, 01:45 PM, 04:45 PM and 06:45 PMAwana Sky Central to KLIA / KLIA 2 - 09:30 AM, 11:00 AM, 02:00 PM and 04:00 PM Parking is available and will be charged on site. Please be informed that all room bookings must be made under the full name as stated in the guest’s Identification Card (IC) or passport. This is required for verification purposes during check-in. Kindly ensure that the name provided at the time of booking matches the official identification document to avoid any inconvenience upon arrival. The credit card used for payment at the time of booking needs to be shown upon check-in. The minimum age of guests to stay is 18 years if unaccompanied by an adult. The property does not accept third party's credit and debit card. The property informed that road access charge will be implemented at Genting Highlands. All visitors entering the designated areas will be required to pay the applicable road charges.Genting Malaysia Berhad would like to confirm that there will be charges for vehicles entering Jalan Genting Highlands at a date to be announced. More information will follow once details are ready on this private road charge (Caj Jalan Persendirian).The private road charge is necessary due to the steep and escalating costs of maintaining the 24-km private road and its slopes which have been borne solely by us since the 1960s. Privately built by Genting Malaysia on difficult and mountainous terrain, Jalan Genting Highlands provides safe access to Resorts World Genting as well as mountainside destinations other than those of Genting Malaysia.Heavy usage on Jalan Genting Highlands have caused a tremendous amount of wear and tear, and requires constant maintenance to ensure the safety of the road users. On the “user pays” principle, the private road charge is the most sustainable path to defray the cost of upkeep, repairs, maintenance and other unforeseen incidents. This is to ensure the road continues to be safe for all users, and provide access to the entire Genting Highlands community, businesses, millions of tourists and members of the public from all over the country.This is a private initiative on a private road on private land. Genting Malaysia takes the responsibility of maintaining the safety of both the roads and the slopes seriously. Working on mountainous terrain is challenging, hazardous and expensive, but it is essential to ensure the safety of the road and the slopes for continuous improvement for all users. Genting Malaysia also employs teams stationed at mid-hill and hilltop on standby 24/7 for any contingencies with trained emergency response teams in case of mishaps and accidents. Effective 01.03.2022, a Sustainability Charge of RM3 per room/ day will be imposed in accordance with the Hotel (Pahang) Regulation 2021. This charge will be collected upon check-in.Bermula 01.03.2022, Caj Kelestarian sebanyak RM3/bilik/hari akan dikenakan berdasarkan peruntukan di bawah Peraturan-Peraturan Hotel (Pahang) 2021. Caj ini akan dikutip semasa daftar masuk.从2022年3月1日开始，我们将根据2021年酒店法令(彭亨州)向顾客征收每房/每日RM3 的永续发展费。此费用将会在登记入住时征收。 Bold the header in red

AnnouncementEffective 01.03.2022, a Sustainability Fee (Cukai Kelestarian) of RM3 per room/ day will be imposed in accordance with the Hotel (Pahang) Regulation 2021. This charge will be collected upon check-in. Guests arriving between 06:00 am and 03:00 pm will be subject to an additional charge of MYR 5.00

The minimum age for guests to stay is 18 years if unaccompanied by an adult.

Please be informed that all room bookings must be made under the full name as stated in the guest’s Identification Card (IC) or passport. This is required for verification purposes during check-in. Kindly ensure that the name provided at the time of booking matches the official identification document to avoid any inconvenience upon arrival.