The Secret Service

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Convenient location, very kind and helpful staff, reasonably priced :)

Not for older people. No elevator.

Room: The Fantastic Four Pax: 4 Experience: 1. The receptionists were not friendly and professional. a. The receptionist (female) was quite annoyed that all four of us check-in at different time due to different flights. b. The receptionist (male) was not attentive. As there is only 1 key to the room, we would leave our key at the reception before we go out. However, there were 2 incidents where he told us the key was not with him and we thought that we lost the key, only to find out the next morning that the key was at the reception all the time. 2. Other than that, everything was good. :)

Great location near Khao San Road, but away from the late night noise if you want to get some sleep! Friendly, helpful staff, and comfy beds.

I got the sidekick room, it had no window. I wish I had known before the room didnt have a window. Couldn't really breath.

Hmmmm. Good location especially for first time visitors of Bangkok. Near Khao san road and Rambutri. For this price range you couldn’t expect too much. We booked 2 family rooms in advance and telephoned to the hotel about late check out. They explained No problem if you pay 100 bhat for one hour. We agreed. Next day receptionist asked me if we coud check out at 12.00 because they have booking. They probably get booked overnight and kicked us out. However they let us leave our belongings there at reception and we coud take a shower before leaving BKK to Europe. Overall quite ok. This is Thailand

In great location near Khaosan Road for a good price. Stayed in sidekick room with two single beds on same floor as reception. Room was clean and perfect for what I was looking for. I didn't spend too much time in the room so the size was not an issue. I wanted a place near Khaosan Road. It was a about a block away. The hotel staff was also very accommodating when I needed to extend my stay an extra night. They also arrange transportation to the airport. The room had an AC unit and a small TV.

Had a fab stay here, location was perfect room was clean, aircon and wifi both included couldn't fault it.

After a 16 hour trip we were looking forward to our stay here. We arrived and were told that they had double booked us. They said they'd booked another hotel down the road for us which they brought us to. It was terrible - dirty, noisy, unsafe, completely different standard to what we had wanted. It was so late that we had to take it. Not happy with the experience. To make it worse I followed up with an email the next day and they have still not bothered getting back to us. So I can't report on the actual hotel but our treatment and replacement was not to an acceptable standard.

Upon check-in, we were given the wrong type of room when we clearly booked the larger one. After my inquiry, they claimed that the agent booking for them had made a mistake and added that there were no more larger rooms available for the rest of my stay. The staff was kind enough to shift us to the largest "smaller room" and mentioned that she will refund the money at the end of my stay as she will only be charging me for the smaller room.