Sura Hagia Sophia Hotel

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Overall, we enjoyed our stay in Istanbul and the hotel’s location was excellent. However, our experience with the tea shop located inside the hotel was extremely disappointing. We purchased several tea products from the shop inside the hotel and later realized that the prices were extraordinarily high. The very next morning, I returned to the shop hoping to return part or all of the unused products, which were still in the same condition as when purchased. I was given a firm and immediate “no” without any effort to discuss a solution. I then attempted to speak with the hotel manager on three separate occasions. Each time I was told the manager was unavailable. I left messages and my contact information requesting a call back, but I never received any response. What disappointed me most was not only the amount of money spent, but the complete lack of follow-up and customer service. While I understand that the shop may have its own policies, I expected at least a conversation or acknowledgment from hotel management, especially since the shop is located within the hotel. My advice to future guests is to carefully ask for a detailed breakdown of prices before making any purchase from the tea shop. Turkey was a wonderful destination, and we truly enjoyed our trip, but this experience left a negative impression that could have been handled much more professionally.

The room had a spectacular view and without doubt, the best hotel in the area. Very accessible to all the sights near by. Clean bathroom and drinking water bottles and Coffee sachets added every day. Great stay. Thank you!

Great staff and place

Great hotel, staff and location!

Not worth it. The lack of staff communication and constant dropping of call when they hear an English caller on the phone was very irritating. I had to bed them not to hang off because I need something done on my room.

Front Office Manager Uger Keles and his crew Fren and Nadir were especially helpful and friendly.

The room was good, but the hotel is old

Always Memorable experience to stay with Sura Hagia Sophia

Location for old historical sites, kindness of staffs, breakfast, providing hamam were so area. Room was clean but small than my expectations and a little bit bad odor in bathroom. Because of the staffs kindness, I may be back this hotel if I visit Istanbul again. No parking place was difficulf for the self driving guests. The road arounded hotel was heavy traffic for old city aera.

Clean and comfortable room.