The Ritz-Carlton Jakarta, Mega Kuningan

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Room were spacious.. Breakfast was great, so many choices. Even the staff offered us fresh made juices. Staff were friendly and helpful We came before check in and our room wasn't ready, so they told us to wait at level 26 at the club lounge. And they served us drinks and afternoon snacks, so delightful

Great hotel, great location, great staff, great breakfast and food in general

yes

Staff is rude. Beds were dirty with crumbs

Excellent service. Great eggs Benedict!! Friendly staff.

Very high standards of hospitality, perfectly matches the proud name of Ritz-Carlton.

Old and not well kept

Amazing Service from The Ritz Carlton Hotel Jakarta This is our first time stayed in 5 stars hotel. We stayed in this hotel from 7-9 February 2026. My husband booked the Grand Room Club. At the entrance, everyone were so welcoming. At the receptionist, Pak Azriel who were handing my check-in. I also met Mbak Melanie who i talked on the phone before, to confirm about the check-in time. They were so helpful and pleasant. We got the room at the 21th floor, plus acces in the Club Lounge at 26th floor. We got the opportunity to have 5 time meal which devided by: Afternoon Tea, Dinner, Cordials & Dessert, Lunch, and Breakfast. For breakfast, we could choose one between take in the 26th floor or Lobby at the Asian Restaurant. The Club was very excellent! The Manager, Ibu Royana Rasjid, welcomed us always whenever we visited the Club! She was very kind and so helpful! We got some compliments, that was so delightful and copious! Thanks bu! For the room, we got city view! It was amazing! Everything was so clean and clear. We didn't hear any noise even we face the city. The pool was also clean and fine! It was in 5th floor. It was like in "Bali vibes" so natural and nice. It such a very wonderful "staycation" in The Ritz-Carlton Hotel. Hope i got another chance to stay here. So i can say that this hotel is very recommended 👍👍👍

It was amazing stay, great staff, specially Niko is always supportive in all my stays ❤️, food is wonderful and lounge team are super

the service at the buffet is definately a disaster. the check in was 3 hours. the food was not very fresh. most of all the property and room are very dated like this was 30 years ago. the floor carpet is yellow and smelly. the room is very spacious. the caulking in the bathroom is black. should not expect a 5 stars but 2 stars on food, customer service and builidning and room condition.