I'M Hotel

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Hotel Front office staff incredible. Food and Beverage needs work though. The Common Grounds restaurant, staff were in attentive to replenishing food and food was running out. Also restaurant in the lobby level did not have all items in the menu to the point I had to ask what they did have. Hotel needs to make sure that they advise staff immediately of items that are not being served. IM Onsen Spa was AMAZING. Enjoy the TRILOGY PACKAGE and ask for Ronel if you are looking for a Male Therapist. Front desk staff were truly exceptional at the hotel though....very caring and attentive!

This would have been an excellent review marred by some very average service and experience. We had 13 rooms across 52 nights here and were charged a corkage of $100 for a couple of beers in the pool area (nothing displayed, no one informed us, the first we heard of it was when we wrapped up and left). The staff asked us to get a police report (no exaggeration) to check the footage of us being informed, we laughed it off and put this down as not worth the effort to follow up. There are numerous hotels in the vicinity so I'M won't be the top of our list for the next visit. If it's yours, be aware of unwritten rules (hope they add a notice now).

Room size was ok and staff was friendly but didn’t replace any toiletries after room cleaning, slow wifi and generally run down such as uneven floors. Also, the key card door didn’t work so I was locked out of the room for nearly an hour while waiting for the staff to find the master key and replace the door batteries. Beggars at hotel lobby asking for money when you disembark from the ride

Highly Recommend

Very nice holtel. Chris and JB were great

By the way, I forgot to add this to my previous review. If you book a cheaper room like classic room, you’re going to get a better TV that’s smart TV so you can watch Netflix and Amazon prime If you book a more expensive room like executive suite, you will get an older non-smart TV and cannot watch any Amazon or Netflix Just another one of the things at this hotel that makes no sense!!!

OK, so I gave this hotel a second chance stayed here in January and there was so many issues. Other than a great location, they have a nice pool and great rooftop bar with view But once again, staff, poor organization, poor communication, and the biggest negative at this hotel is the scams they pull with charging you They quoted me 5000 pesos walk-in yesterday so I stayed the night here and had a 2 PM checkout This morning I went downstairs and asked if it was possible to stay an extra four hours so from checkout 2 PM to 630 when I had to leave to the airport They said sure that would be 50% of the daily price I said that sounds great and very fair. Thank you. He then said that will be 5000 pesos. I said yesterday I paid 5000 pesos for the full 24 hours day. You said it was 50% off for only staying here for extra hours. He explained it’s 50% off their promo rate for the day which was 10,000 double what I paid yesterday I tried to explain to him all you’re doing is doubling the price of the daily stay to give me 50% off He could not understand that concept so I asked for manager Paulo same manager I dealt with in January that did absolutely nothing about my many concerns and safety issues Paulo and I went round and round how I said all you’re doing is doubling the price for stay from 5000 if I walked off the street to 10,000 late check out to give me 50% Beware of the scams and extra charges this hotel does!!!! better choice in city Garden grand Hotel right across street

Put in order for I room dining, I never got the food, poorly managed in that area.

Rooms are nice and clean but not many soaps shampoos and towels very thin … TV good size and Beds very comfy - nice shower - good location and you have to : Have an aroma massage by the hotel - OMG and the pool bods above the pool great to relax in

Great hotel