W Boston, a Marriott Hotel

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The staff was great. Unfortunately this hotel is next to a club. All night until 4am, you'll hear cars beeping and people outside being loud. It was horrible. I live in the city so I'm used to noisy environments but this was far worse. My guest and I checked out hours earlier than planned due to this. We were annoyed from lack of sleep and had a long drive ahead. No good city views either from the rooms. No indoor pool. Wouldn't stay here again.

Service poor

Perfect central location to walk to Back Bay or Downtown. Great staff and eooms.

Room was not cleaned. Just once when we requested it. Staff was not hospitable.

Just a plain hotel. The lobby, “lounge”, and restaurant area are pretty poor. The staff were great especially Jenni and Jean. Without them, rating would be lower. I wouldn’t stay there again.

Really wonderful location, stayed in a studio suite and was very impressed by how clean and comfortable it was and how it was the full hotel luxury experience you would want The only reason I can’t give 5 stars is my first night it was extremely loud at the two night clubs below my room (even from the 11th floor) and I couldn’t sleep until 3am. It would have been nice to be warned about that, or for other accommodations to be offered, but when I asked the only accommodation they offered was a downgrade in rooms

The meeting rooms were spacious and airy

Fantastic location. Wakable to so many things. I stayed as I was runnng the Marathon andnitnwas the perfect location to catch the busses, gear check and finish line. What makes this hotel great os the staff. After my experience staying at the W during the Marathon, I will consider more W hotels going forward. They made my stay seamless and provided an exceptional human touch. On Marathon Monday there was coffee gatorage, fruit and granola bars starting at 5:30 AM. THANK YOU! I grabbed these and had it to get ready in the morning, and even zome gatorade and snacks for recovery post race. What blew me away though was that when I returned to the hotel after the race there was staff lined up clapping runners in, and presented me with a frame that included my name and finishing time. They had cute Boston finisher cookies, too. WOW. WOW. WOW. THAT is exceptional customer experience. I only wished that I had recorded it- but quite frankly the gesture was so heartwarming it was bringing tears to my eyes and I didn't think of it at the time. It will go down as something I remember fondly about my marathon and the city of Boston. I hope the staff reads this and knows that that gesture meant a lot. I trained for years to get there, and the staff - and the city of Boston made me feel exceptional that day. If the hotel happens to, or any runners happen to, have any videos of this from the runners perspective walking in, I would love to get my hands on it!

The W helped make our trip to Boston a success. The location is ideal - walking distance to nice restaurants, shopping, theaters, and just minutes from Boston Common. The hotel and our room were immaculate and staff were helpful and anticipated our every need. Would absolutely stay here again.

Nice property, great bar and breakfast restaurant