Best Western Plus Poitiers Centre Le Grand Hotel

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La clim ne fonctionnait pas On ne m’a même pas proposé de solution (ne serait-ce qu’un ventilateur) On m’a répondu qu’il fallait attendre demain et que l’hôtel était plein. Chaleur dans la chambre, impossible de dormir

A modest hotel. Even French hotels that appear to be wellrated are very ordinary. The basics were fine.

It’s difficult to find. The entrance is through a gated courtyard. The clerk’s writing was illegible, so I had to go back downstairs with my luggage to get the correct room number.

I have to begin this review by saying that I do not understand how it’s possible that this hotel has four stars. It’s simply not in the right class. The front desk staff were very welcoming and pleasant, the air conditioning in the room was exceptionally good (which was needed during this heatwave), but other than that, the rest of the experience was simply okay. The hotel is in need of renovation in general (very dated decor), but the worst of it is that the door to the room will not close properly. There was a gap between the door jamb and the door even when the door was closed and locked, resulting in in sound-proofing. It also seems like a security issue to me, and it’s shocking that hotel management allows this to remain in this condition. In addition, the room’s refrigerator smelled like Camembert when I first opened it, and I had to get cleaning staff to clean it out for me. One of the coffee cups had splattered coffee stains on the outside, so I’m not sure how thoroughly the cups are cleaned between guests either. The bottom sheet on the bed had black marks on it, and the mattress sagged and was simply not up to 4-star hotel standards. This hotel room did have access to a terrace/balcony (the only standard room with this feature), but it was not maintained. All in all, I had the impression of a hotel hanging on to a 4-star rating that simply doesn’t apply anymore.

Fabulous location and just next door was a wonderful restaurant, but they were so under-staffed, the waiters literally ran through the restaurant to serve the people on the little deck in front of it and sitting out under the lights in the center of a square. The parking garage was tiny and intense. We felt certain that we must have gone into the wrong one. It was like someone's personal basement. We were deliberating on what to do and the nice young man at the front desk saw us and showed us where to park. It was a little disconcerting for him to tell us that he goes off duty at 7, so we needed to remember the code to get back in, but it worked. Our room was completely pink - walls and doors. Our room was over the next door restaurant so we heard kitchen noise, but it wasn't bad. There was no A/C and the day had gotten a little warm, so we wanted to suck in as much cool air as we could before we closed the window.

Clean and spacious room. Good location. For anyone driving, note that the garage spaces are for small cars only.

Location was great and hotel was a great value for the price

Frindly staff. City well worth a visit

Good central location near historic sights and restaurants. Attentive staff

Room spacious, bed enormous!! Customer service at breakfast fantastic, as was breakfast