Hilton Garden Inn Chicago / Oak Brook

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It was ok

The property is old and in need of renovation. The mattress was much too firm. The woman at the front desk at check in was excellent. The woman at the desk for the next several evenings was not friendly, had an aggressive and harsh attitude, and made it a point to say that NO Hilton Honors benefits would be provided - no meal credit (I am a Hilton Honors Gold), and no points, since I booked through Expedia. Parking in an open lot that wasn’t in very good shape was pay to park. Neither the Bar or The restaurant were open the first evening. The next morning the breakfast buffet, to include the coffee thermos, were not kept up. There was almost no one in the dining area but the eggs and other buffet items were either out or very low. No fresh fruit, the yoghurt was room temperature and the serving area was a mess. The room was not thoroughly cleaned before we checked in, there were toenails in the shower, wash clothes had stains, hand towels were well worn and stained, bath towels had holes. This was clearly the worse Hilton property I have ever stayed at, and I’ve stayed at many. I was a Diamond level Hilton Honors member for years and I have seen a decline across most Hilton properties in recent years, but this one was exceptionally bad.

Mainly the people here are great! The staff genuinely seemed happy to be there and very proficient and helpful . The front desk staff superb with attention to detail. The lady that sets out the breakfast, I do t know how to pronounce her name and Stephanie at the front desk were especially stand out. Made me feel like small town hospitality in a big city. Because of this exceptional staff I will keep coming back.all of the employees i encountered were wonderful.

Breakfast

Good location. About 20-25 minutes from downtown. Clean rooms. Great staff. Would stay here again!

It was a nice room

I enjoyed my stay. Rooms were clean. The sheets hadn’t been changed as there was some small blood spots inside the sheet and some ash from someone smoking marijuana in the room. Overall, the stay was amazing. Would stay again. Only thing is cost of breakfast. I feel like complementary breakfast for the cost of the weekend is a must.

Overall the room was very clean and spacious. Staff were very friendly. The pool area was a little smaller than I expected but it was good and hot tub was nice. I was only disappointed with the shower head while taking a shower it wasn’t shooting out with much pressure. Other than that I was happy band would recommend anyone to stay here.

wonderful place, I love it!

Staff was super nice. The room was very clean and comfortable! Would definitely book again!