Extended Stay America Suites Fort Worth Medical Center

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Breakfast is the 1 thing that needs work

This hotel was NOT at all what was on website!! I reserved a room with double beds, because my sister was coming to stay due to my 2 surgeries that I was having and had a really early check-in time at the hospital. She said I could do 2 rooms and I said that will not work. She then said okay they are going to comp your room for $.01. So I inserted my card as I was instructed to do. As of right now I have been charged the total amount. The room was absolutely horrible, I have pictures. For someone that was going to have 2 surgeries and needed a room that was clean, this was NOT!! Also the front of the building was not labeled where you was aware of where to check in at.

Very old

We stayed overnight to catch an early flight. It’s worth the money if all you need is a place to stay.

Hair all over the bathroom, opened water bottles on the floor, just an uncomfortable experience all around.

The hotel its self was Very old and had green goo coming out on to the sidewalks that we had to take to get to the rooms. Trash was everywhere outside around d the building. The room they gave us smelled like old stale smoke! There were cigarette burns throughout the floor. We left due to the filthy smell and trashy outdoors! We had to contact the manager for a refund and of course, he is always in a meeting and never called us back. We are still waiting and manager has been in meetings 24/7 We DO NOT recommend this hotel

We were attending a tradeshow and checked in late the first night. The room smelled ok but when I went to place trash in the can under the sink if was full of trash from the previous occupants including left over Canes and coffee grounds.. I called the front desk (Justin) and he said he would leave a note to have it done. The microwave was dirty with leftover splatters. The next morning went down for "breakfast" & a cup of coffee and a Nature Valley Granola Bar is NOT BREAKFAST. Came in late that night and guess what?? TRASH was still in the room from the previous occupant. I called again to the front desk and was assured it would be handled. Checked on "breakfast" the next morning & a cup of coffee and a granola bar is NOT BREAKFAST ! Came in late the last night there and can you guess THE TRASH FROM THE PREVIOUS OCCUPANT WAS STILL IN THE ROOM UNDER THE SINK. The next morning I went down to check out and asked if the "manager" was there and of course NO HE's NOT. She had me write down my name and number for the manager to call me. One final Checked on "breakfast" the last morning & a cup of coffee and a granola bar is NOT BREAKFAST ! It has now been FOUR DAYS and NO CALL from the "manager". I really didn't expect one since that is how they run the business. THE PHOTOS ONLINE OF THE ROOM ARE EITHER PHOTOSHOPPED OR THE MANAGER'S ROOM. I DID MEET SEVERAL MEMBERS OF FORT WORTH'S HEALTH DEPT. AT THE SHOW AND THEY ARE GOING TO SEE WHAT THEY GET OFFERED FOR BREAKFAST.

Was told twice the hotel was out of toilet paper, hotel in middle of construction zone sure it is about to close after World Cup cause heard em say how busy they were for it hope they get their toilet paper by World Cup.

PROPERTY CANCELED MY RESERVATION!!!!!!! OVERBOOKED!! Stay away from this property!

when we arrived the door and windows were open to our room. our carpet was wet. the appliances were rusted and the lamp didn’t work at all. the a/c made an awful noise at random times. the linens were clean and the bathroom was clean. the bed was very hard. the gentleman at the front desk was very kind and helpful. overall it wasn’t a great experience.