The Garland

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You will have hidden fees upon arrival, no matter how many times the hotel emails you. Make sure you have leeway on your credit card or personal account upon arrival. Make sure you read the T&C for nightly stay and parking.

Perfect location for universal studios and they provide transportation to the park (trolley)

Amazing property right near Universal. Convenient trolly to/from Universal every hour. Friendly staff, great pool with nightly family movies, and good food.

Great, cute vintage hotel remodeled

The restaurant is great, the staff delightful. I felt like part of the family.

When you make your reservations,

Great vibes and the best place for quality and ambiance in the area. Cute little restaurant and cafe. The bar service was very staged and inconsistent with quality of service to certain customers; certain customers seemingly had better service based on observation. Drinks were okay but nothing to write home about. The setting at the restaurant was very chill and relaxing. Customer service at the tables were friendly. I little store is a cute stope to grab a souvenir or two. The rooms were clean and updated or repurposed for an older building. The sound proof sliding doors were a highlight for me being next to the highway with lots of road noise. The only odd thing was the room security latch closed on its own and locked me out of my room. I used the phone to call the front desk to have security help me get back in and they made me walk a couple buildings down and over and then back up to just check my ID to then have them call security to meet me back at the room and wait for them. It was a terrible process. The front desk help wasn’t very apologetic about the room latch failure so it didn’t make me feel like a cared for guest when he said “this is normal and happens all the time” without emotion or concern for me having to go I of my way and paying a lot of money per night to stay there. Not impressed with service of front desk, but I may let that slide and possibly I would stay here again in the future when I’m back in the area. Overall, cute spot worth a try!

Our bathtub had a hole in it, so it was impossible to take a bath. The door kept locking itself from the inside, making it impossible to get into the room; we asked for it to be fixed, but they never did. You aren't allowed to dry laundry on the balcony; they force you to use their paid laundry service. It is impossible to open the walk-in closet door; it is broken. The worst hotel I've ever stayed at.

Very nice hotel! Loved everything about it, except the location. Some of balconies are facing the freeway. Super loud and smells like exhaust. Otherwise, it was great!

Room was clean, pool was fun. Especially at night with the movies they play. This is my 4th time staying here. I travel for work so it’s nice to have a friendly hotel close to fun stuff.