OYO 152 Sangco Condotel

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Need a lot of improvement to satisfy the customers

Not totally

I booked my stay a day before my check in date and requested to be on the ground floor or 2nd floor at least. When I checked in they gave me a room on the 4th floor room 402 which was very inconvenient for me knowing that the hotel has no elevator and I have 2 big baggage. I even ask assistance from the staff to help me carry my baggage going up to the room but he refused to help. They don't even have a wifi internet which was supposed to have as per stated in their amenities upon my reservation. I planned to extend my stay for 2 days but because of my horrible experience to this hotel, I decided to find another better hotel for my next stay.

Great location Manila zoo Ocean many fun places walking distance to many places eat fresh cocunt water stand and fresh fruit clean safe hotel I enjoy my 4 weeks there thanks

Poor communication with the staff. no elevator. aircon is poor. poor wifi connection

Aircon not working

My booking was not found when I arrived. They said it was walk in bookings only! I needed to pay again to stay the night I need to ask Expedia for a full refund.

Comfy and friendly hotel.

Very nice will comebck again

COMPLETE RIP-OFF!!! Do NOT stay here! Roaches everywhere and I was duped into paying double! We reserved and paid for a room on Hotels.com and the front desk said the reservation was cancelled and that we would have to pay out of pocket. I was given a supposed email from them saying as such. I later found it was NOT cancelled and Hotels.com would not refund me even with my email evidence. I have been using Hotels.com for over 15 years, but I will NEVER AGAIN. Poor customer service and poor vendor administration and coordination.