Wyndham Grand Phuket Kalim Bay

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The service is incredible! They are so much helpful

Amazing service, beautiful property! Would definitely recommend staying here!

The property has potential but needs more attention to its aesthetics. More care needs to be given to the room. When we walked in, it was extremely cold. Once we turned the temperature up, the condensation caused the room to have extremely wet floors-we needed towels to ensure that we did not slip and fall. We also had an ant problem; the housekeeper brought me a can of insect repellent. The breakfast did not live up to its cost. The staff were very nice, overall, but this did not feel like a resort experience.

Staff was not willing to provide accommodations. Communication was not pleasant

Great place to stay and much recommended. Rooms are excellent and large. Get the ocean view rooms if taking the private pool category. They have cars to drop you around the resort unlike uncomfortable buggy’s some of the other hotels have in Phuket. Breakfast is quite elaborate and high quality. Sleep quality good. Van the resort manager along with the GM Dominic will attend to your requests if any. There airport transfers are VFM and extremely good. I opted for both coming and going back.

the bed was horrible, made it difficult to sleep. i've stayed in plenty of hotels around the world and this was the worst. i needed multiple massages after sleeping in that bed. horrible quality. check in was also so long for no reason. we waited over an hour for our room and was harassed by one of the club representative trying to sell us a membership. she was very negative and left a bad taste to the welcoming

Lies and lies. Does not look like the pictures. Staff are rude and do not speak English. We had loads of bugs in our bed and bathroom.

This is hands down one of the best hotels I've ever stayed at! We booked the Premium Pool Suite, and it was huge, clean, and stunning. Arriving to rose petals and swan towels was so special, and the room's private pool was the best feature-we loved swimming at any time of day. The property has everything you need: a gym, two large pools, a great restaurant, and a beautiful ocean-view bar. Above all, the staff was incredibly welcoming and friendly. I highly recommend this resort to everyone and can't wait to come back!

This is not a 5-star hotel experience. We initially booked a Deluxe Room, but the room felt extremely damp, so we decided to pay extra to upgrade to a private pool ocean view room. Unfortunately, the experience still fell short. The private pool had debris inside, including what looked like tripod pieces left behind from previous guests, and the water was ice cold, making it unusable during our stay. Communication was also difficult, as some staff members spoke very little English. While a few staff were friendly and helpful, others seemed uninterested and not service-oriented at all. The hotel location is quite inconvenient if you want to go out and explore Phuket, and sadly there isn’t much happening within the hotel itself either. The pool bars were closed most of the time, and no staff came around to check whether guests needed drinks or assistance. We also found a lizard in our room. I called the concierge twice, and both times they said someone would come, but no one showed up for over an hour. Breakfast was average at best. The croissants were clearly store-bought rather than freshly baked, the fruit selection was limited, and items were not replenished once they ran out. Overall, the hotel simply did not feel like a true 5-star property, and unfortunately I would not recommend it.

Amazing but a lot of insects but hotel staff was best at compensating it