SkyCity Hotel

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Great stay

The stay was great.Close to pretty much everything, with restaurants and activities. The rooms were spacious and clean and the staff were very friendly and attentive to any issue we had.

The room was clean . The staff was lovely. Thanks

Very impressive hotel Great area & good food nearby

The lobby staff were very helpful and accommodating, the room was a good size but very basic with n

Good location. Close to Sky Drive bus with direct access to and from airport $22. Queen St and K roads and harbour within walking.Room showing signs of wear and tear but reflected in price £70. Some cracks in shower tiles etc. TV was good with range of Sky TV. Amenities provided of good quality and bed was massive and provided good night sleep. Lots of places to have food and quality and price varies so you should get good value for your price point. Carpet in corridors from elevators was consistently dirty and not vacuumed. But again for the price point it was probably acceptable. Casino is ok but it’s super strict on gambling and this sucks the fun out of it… a billion forms of ID required but only Passport accepted for foreigners then you have to put your card (once signed up) in for all forms of gambling and the devices are so slow and bleep/scream at you and then you have to put your PIN number in when you play and then to put money in it was weird as only $20 (max) allowed to input at a time (like £9 😂). No $50 or $100 allowed to put in. No drinks service. Pit bosses are miserable as are the dealers as they are paid a wage no matter if you win or not. No tips allowed so they don’t try to provide good customer experience. Very very sterile experience which is also how the check in was. ID… credit card deposit… no insights to the venue or suggestions to what was on offer… take your card and go to room. Ok for £70 and a bed. It’s a 7/10 property

We didn't realise there is a casino carpark separate from the sky city hotel carpark. Also maybe there should be toilet facilities made available near car parks because the smell is disgustingly strong. In fact someone had peed on our vehicle. We were only parked there for 2 nights which cost $80 and this happened. Maybe a few port a loos or something in each carpark level?

On our arrival there was a weird smell in our room and I don’t know if it was cleaning products or that the room wasn’t clean enough for it however the next day when we had housekeeping it was great when we got back into the room after a day out The staff was very welcoming thank you to receptionists who were very approachable and helped on our first interaction - unable to know her name but she was there and helped us get a room that was by the sky tower due to the kids . Also being able to leave our bags at the front when we arrived too early for our room to be ready that really helped us and also when leaving when we wanted to get breakfast on final day but didn’t want to take our bags around with us thank you for accomodating.

Comfortable