Best Western Abbots Barton Hotel

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Staff were very helpful but the rooms were very hot. Our room was on the top floor in the roof. Extremely hot with no air, only had a small fan, windows didn’t open very far, I understand our stay was in the heatwave but the heat in the room was unbearable, couldn’t sleep, there wasn’t any ventilation at all. We did ask to be moved to another room but there wasn’t any available, we was offered a bucket of ice to put in front of the fan, but didn’t make any difference. Overall not a very good experience, would not return.

We stayed here a year ago, in the older (red) part of the hotel, which was lovely, so we returned for an anniversary date night. Our stay this time was decidedly average. Our room was in the refurbished (blue) section, the room size and decor was lovely but the aircon was not working and the room was southfacing, so was uncomfortably warm and stuffy. On reporting this to reception, we were told that the new rooms don't have aircon, only heating! We were offered ice and water, but with no fridge or way to keep it cool in the 35 degree heatwave, this was pointless. There are signs about being 'environmentally friendly' everywhere, but the single use wrapped soaps instead of pump handwash belie that target. The Sunday breakfast finishes at 10am, we arrived at 9.40 to be told that breakfast is removed at 10 so we need to ensure we are done. We were finished by 10 anyway (fast eaters), but there is no Sunday lie-in at this hotel if you want to eat... Our stay last year was lovely, drinks on the terrace and a walk into town. If you are staying, I recommend ensuring you have a red room in the summer and making sure breakfast is included!!

A fab, dog friendly night away! The rooms were imacculate and the staff were super friendly!

It’s a nice friendly old property

We had one of the refurbished rooms which we were thankful for, they have half renovated the hotel so far. We were very grateful for the fan they’d put in the room as it was hot. The room itself was nice and there was plenty of room. The curtains however did not cover the windows which did make the room lighter at night.

We booked 2 rooms at the hotel in January for a wedding at the end of May. At the time, phoned and spoke to Reception advising that we required an accessible room for a person in a wheelchair and the for another room near to it. We were told to book twin rooms and then contact the hotel again regarding an accessible room. Confusing messages were received when we were then advised that there were no accessible rooms as hotel was being renovated. We visited the hotel in February to see the layout and Reception confirmed that 2 rooms would be allocated close to each other. Prior to our arrival we sent a message for confirmation that the 2 rooms were available and close to each other. What a shock we got when we checked in and were given a room on the 1st floor and the other on the 3rd floor!! Reception advised that there were few twin rooms on each floor and only 1 left for us. We asked what other room was available close by and were told a double which we took. We discovered later that the room is cheaper than the twin rooms booked and paid for however no refund was offered or given. Shocking service especially considering we had a very elderly person, in a wheelchair travelling with us. No apologies were given. Due to the aircon not working there was a notice saying that we could get a complimentary bottle of water for each person so when we asked the Deputy Manager he said that we could buy them from the bar!!! What customer care is that?? Very disappointed.

Great stay. Lovely staff

A good hotel, currently under going a refurbishment which is most needed as its dated. Only problem for us was the pillows they was on the hard side.

Room size was excellent Unfortunately the bed was hard for us Excellent location for Canterbury Hotel sign needs to be replaced with a bigger sign as we found it hard to find the hotel Didn’t have any food so couldn’t comment Service of the room was excellent Overall very happy

Lovely staff. One night heading to a party at the spitfire cricket ground. He gave us instructions to get there ready for when we came back down to reception.