Candeo Hotels Kumamoto Shinshigai

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早餐中上水準，用餐環境明亮舒適。 員工禮貌親切。我住的單人房很寬敞，毫無侷促感。唯一小缺點是插座不多且集中一處，在充電或工作上不夠方便。整體來說是會再次住宿的旅館。

주차 위치 시설 관리 조용하고 정말 최고에 호텔 다시 가고싶은 숙소였습니다. 주차는 하루 1300엔이고 아무때난 왔다갔다 가능함 렌트카 있으신분들께서는 참고 하세요

Everything is very good,i like it

立地もよく施設も綺麗で良かったです。 大浴場が夜通し使用出来ることが特に良かったです！

Room was spacious, clean, public bath was big and spacious. Overall a great stay.

中心地からも近く利便性が良く、ホテルの部屋も綺麗でベッドも広く、ソファなどの備え付けの家具なども高級感があってとても良かったです。 またホテルに帰ってくるのが遅かったので夜は露天風呂に行かなかったのですが、朝チェックアウト前に露天風呂を使わせていただいたのですが(いつでも風呂に入れるのはとても良いです)、ちょうど天気も良くて、あまり人もいなかったので、とても気持ち良く風呂に入れて最高でした。サウナも水風呂もあり下手なビジネスホテルと比べるととても充実した滞在になりました。チェックアウトが11時というのも非常に助かります。

Ideal for Kumamoto, close to shopping area, great location. Property is new and rooms are big!

Room was clean, staff was friendly and helpful. The cleaning ladies were nice and helpful too. We would go back again.

This hotel has a special (cost-saving) cleaning regime. If you do not request for ‘full room cleaning’ before 8am, they will only empty rubbish bins and make the bed. As ridiculous as this sounds, they failed to even make our bed and did not replenish our toilet rolls! The front desk staff were absolutely hopeless. On May 18, 2026, just before check-out, I asked an English-speaking so-called Manager, named Sagar H, to help cancel a restaurant reservation I had made in error since I did not have a Japanese phone number. He immediately refused saying that because I was leaving and the restaurant had not opened, he could not do it as I needed to be present in case there were cancellation fees. This was the most illogical and ridiculous excuse I had heard in a very long time and totally defeats the point of having a concierge at a hotel. They were incredibly unhelpful and demonstrated the classic Japanese rigidity to a point that it did not make sense. I was leaving for Nagoya that morning so I got in touch with the Marriott property I was due to check in to later that day over live chat. They called and cancelled the booking for me within 5 minutes. The difference in attitude and ability explains why your staff work at such a poorly-run hotel like yours, and not for an international brand.

Very convenient to transportation and shops/restaurants. Spacious rooms.