Whitewater Spa & Leisure Club

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Front Reception was excellent! From that point on everything went down hill. A very run down room with a dirty window looking over the car park. Threadbare carpet and frayed edges of the mattress hanging down. Dated decor and a less than pristine bathroom with a disgusting non slip mat! Really! Loud music played in the breakfast room. Cold plates - Coffee like dishwater The morning server looked like she slept in her clothes with a straggly pony tail and un-ironed shirt. I already informed the hotel of dietary requirements beforehand. There was no mention of the statuory request : Any allergies or special requirements? No list. No sheet with allergens (a legal requirement now!) I had to ask about alternative milk: “oh we only have soya” which came cold in a dripping teapot and curdled the worst coffee ever. A terrible experience with this hotel. However, the pool was very clean and enjoyable everything else, was poorly maintained and almost dirty changing rooms had to complement them a scruffily clothed multi- hair coloured and pierced receptionist. It was a disappointment all round!

everything was just ok. Very dated - room I thought was ok until I found someone else’s pants, shorts and socks in a drawer so made me question how well the rooms are checked before the next guests. All the staff were pleasant however nobody seemed to know anything when questioned. Breakfast was again - ok. Hot food was rather soggy but edible. Beautiful views.

Excellent hotel in an amazing location, great food and a fantastic pool and spa.

The hotel is very dated.The staff Janet and Lexi,very helpful.The spa,staff absolutely useless to busy listening to music on ear buds at reception when people were waiting for towels. The male changing rooms absolutely filthy, with broken locker doors and filthy blue mats.we arrived on time and Janet was very welcoming, the room 402. Had no toilet roll, no robes or shoes.and the tea and coffee box was empty.Thankfully Lexi on reception in the evening have us some milk and tea.the restaurant evening food was amazing the pie and mashed potatoes cooked to perfection.And the waiter polish guy was brilliant who clearly had passion for his job.The breakfast staff we're not so good they couldn't cope we waited 20 minutes for fried eggs when they did arrive they were overcooked and piled up 6 deep in the bain marie.the room was ok but was clearly not cleaned properly before our arrival.like I said no robes and no hair dryer Lexi to the rescue again ! The room carpet was filthy with a black patch of dirt.I would like to thank Janet and Lexi for helping to resolve the issues.But the management needs to do a risk assessment of the spa changing room.I wouldn't stay again but would recommend the restaurant food for a evening meal!

Good hotel for a short stay. Very picturesque

Clean, functional hotel with friendly staff. Good breakfast and dinner although the menu was mostly the same each night.

The breakfast Wes fresh and well presented. The hotel is needing a bit of updating.

Brilliant stay 👏

Yes the staff was friendly my husband had a medical emergency staff did up and beyond there duty had the same room for extra nights while my husband was in hospital couldn’t do enough in making my still was saved and se cure .Did not get to the spa but I would books holiday there again in a heart beat.breakfast had lovely options

Great location. Our room needed a good clean , 2nd room moved too slightly better. Tablecloths woul covered worn out tables in the lounge bar. A lovely young receptionist.