Grand Plaza Badr Al Maqam

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Good

Great experience

Good location and new renovation so it is so clean and good

Room was very small. Elevators are very small. Breakfast was ok

It's very close to the Mashjid. Breakfast with lots of varieties. I recommend it.

Very clean, kind staff, extremely close to the courtyard of Masjid Nabawi.

We stayed there from 29th to 31st. All the staff were excellent except for the reception team, who need to improve their listening skills. I had booked my room 8 months in advance and specifically requested a room on the front side, but they assigned me a congested and stuffy room on the 3rd floor instead. Although rooms were available on the front side at the time, they refused to change it. Additionally, none of the electrical outlets worked properly for charging my iPhone or smartwatch. I called reception more than 20 times and waited until 3:30 AM for someone to come and fix the issue, but it was a horrible experience overall. I also think the reception staff could improve their English speaking and listening abilities. That said, all the other staff were very nice and helpful. I especially want to mention Jwele Mia from the restaurant—he was extremely professional, supportive, and warm-hearted.

The breakfast menu was not really our liking. However overall the breakfast was ok. Hotel rooms and corridors are wonderfully full of fragrance. Room is clean and interiors are new. Only 3 lifts, hopefully hotel management can add more lift or make the lift bigger.

Staff were courteous and very responsive. Clean rooms. Very close walk to masjid nabawi

There is always a long waiting time for the elevators.