Bracken Hide Hotel

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Being a customer who spent a lot of money renting there room we were unable to have dinner in their restaurant because they only have so many bookings per dinner. So if you don't make reservations way ahead of your ti.e you will not be able to eat in the area as there is nothing available after an early time of the day!

Lovely hotel! Bit outside the main area but not the longest walk. Breakfast was great and features a sauna. Hot tub would have been nice rather than cold pool. Rooms are very tiny but unique. Cool stay

The Hides were a perfect little private get away. The staff dropped our bags off at our Hide for us which was very helpful. The restaurant (reservation needed) was very nice, the lounge was comfortable and the drinks were excellent. Every staff member greeted us with a smile and was more than happy to help us with anything we needed. Lovely stay, highly recommended!

Darn near my favorite property I’ve ever stayed at. Amazing view, excellent service, wonderful and unique room and property. Only down side, we were on the top at the Storr level… we like walking but that’s a bit of a tough walk. :)

The receptionist was not overly friendly. Our pod smelt musty and had a lot of condensation even with the air conditioning running. As we didn’t want to pull the main drapes the privacy was an issue with people walking past the pod and looking in. We looked out in to the back of the reception and another pod making the view not what was expected. Definitely not worth the value for money. Cost us $1,000 for one night as we are from New Zealand. We have stayed in amazing places for the same value. We felt very disappointed.

Website doesn’t prepare you for the 5-10 minute walk uphill on a gravel path every time you go to and from your room from your car or hotel center. Won’t give golf cart rides (Staff uses them) for safety reasons. WiFi is available about 50% of the time. No phone in room so you hike down and back up hill to ask for help with it. No fridge in room. Some staff are great and some are rude.

I really looked forward to staying at this unique location, but after two nights felt the “luxury” accommodations were quite overpriced. First, beware when booking that the individual cabins (hides) are located up gravel paths from the main reception, bar, and dining room. Ours was at one of the furthest points, a quarter mile from the parking up a very steep hill. A staff member will deliver your bags by golf cart, but cannot transport guests. This is not mentioned when booking. While hiking up wasn’t a problem for us, it will be for many. The hides have beautiful views from their decks, are clean, but quite small with pretty basic furniture. And only one set of towels per person. Not really luxury. The bathroom needed a fan for ventilation. Our room was not made-up during the day (proper signage was displayed) so when we returned from hiking all day we each only had a wet towel. No towels at the sauna either. The main building with bar and dining is very nicely done. Breakfast opened at 7am and was prompt and very good. Make sure to book dinner reservations before you arrive. We were shut out our first night.

Our second visit, all fine except put door chairs broken seats and rusty need replacing.

The hotel very unique with nice view. Hotel staff very friendly. Room clean and well maintained just the size a little bit small. Delicious breakfast.

Terrible customer service