Marine & Lawn Dornoch

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The lady at check in was most helpful and apologetic as we had email confirmation of an upgrade which we couldn’t get due to errors on the hotel’s behalf. Complimentary cocktails were offered by way of an apology, but due to the member of staff making them not knowing what to do we had to pour these down a sink. When we got our allocated room there was already someone in it. We were then allocated a third room - 228 - which despite its number could only be accessed from the first floor which we had not been told. Breakfast was also shambolic, we had to wait in reception for 20mins despite the breakfast room being less than half full. In our opinion the problem was poor management and poor training, the staff were under a lot of pressure which they couldn’t hide.

Having stayed twice previously looking forward to our stay.Rooms bar area all good ,but the standard of the dining room was a big step back Dinning room was poorly organized.Staff always on the back foot having to ask for things that should have been on table Dinner for 2 people was 2.5 hours Staff rarely present in dining room to speak to. Breakfast had to ask for toast 3 times and was an age to take our order from menu . Seems ok for guests there so obviously not trying to hard. If you pay a decent price you expect a good experience.

A very enjoyable & relaxing stay. Could have been more vegetarian dining options. Extra cost of £35 per dog per night is very steep!!

Breakfast great. Service at dinner mixed. Too much furniture in the room (nice but too much).

Brilliant hotel, fantastic staff, superb location, great food, spotlessly clean.

Really disappointing stay. Waited until 5:45pm to gain access to room ready for arriving guests (it took 3 shots at finding a clean made-up room) …… Breakfast service poor too. Not worth the money sadly.

It was fine. Overall the staff was available but they seemed distracted or just understaffed. We had to ask for things multiple times and items would be forgotten. The fan in our room was really dusty and dirty and the windows as well, and there was a loose tile in the bathroom which didn’t seem safe. The bed was very comfortable and the views from the room were amazing. Sunday roast was delicious but the complimentary breakfast was nothing special. Felt like an afterthought.

The 3rd floor room was spacious so and well equipped but unfortunately the windows have not been washed in a while and were extremely dirty due to the birds in the roof.

Very attentive staff

Fantastic stay. The staff was warm and welcoming and even upgraded room.The restaurant and their breakfast were great and right next to Royal Dornoch golf course. Perfect 😊