MIDHILLS Prime Suites Genting Highlands

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There is a major difference between budget and cheap and this property can only be described as cheap and neglected! The entire expierience isn’t worth 10% of the price paid!

The Futon little bit dirty. Have a spot at futon. Then the water heater like some trouble at master bedroom .. Don't have a hot water if we get a shower. Have a window no curtain so i always wear a hijab cause outsider can see through the window to the living room. Overall is okay. My kids also like to stay there but must improve for furniture to make guest happy to stay. Also i can cook for my family. The receptions also good. Fast responsive. I will repeat again but please change the futon and curtain for the small window also the water heater. Thanks for your service.

We arrived at the hotel and were turned away by the security guard before we could park and check in. After 3 different conversations with the guard and another hotel receptionist from a nearby hotel, we were eventually directed to a completely different hotel reception down the hill 5 mins drive away, where we were told that we need to use an app to check in, despite us having driven to a different location! This then took a long time to do, the instructions to collect keys were slow to arrive (via Whatsapp) and we had travelled a long time. When we asked staff at that reception for help, they could not provide it and said we had to check in and collect our instructions digitally (despite us being right there!). All of this could have been communicated before we arrived, and we could have completed the information beforehand to save us time and stress. The rooms smelt of mould and looked out onto a building site. It wasnt' the room we originally booked, and it wasn't clear what the other rooms we could choose from were like. The rooms were pretty basic (which was ok) but we had a very inefficient air conditioner in one of the bedrooms and no window. The towers were bleak and seemed empty and scary. The car park space we were allocated was miles from our room, several stories down, really poor signage to lifts and ways out, and yet there were lots of available parking spaces much closer. the pool was nice but needed repairing.

Ac didn’t cool / mold on the wall and floor of the shower/ sink did not drain/ construction work around the area very hard getting to the place with all the trucks and road was very bad / the building was old and needed a face lift and the swimming pool was not being cleaned properly.