Grand Mercure Kuala Lumpur Bukit Bintang

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Our family stayed at Grand Mercure for 4 nights last week. Good experience overall. I opted for their breakfast buffet for all 4 days and it's totally worth it. They had quite a variety in the food and we loved it. We used the pool on one occasion and it was decent. Both the shower rooms were out of Body wash. They could do better in this area. Room service could be improved a little bit as well. We had to call the reception and request room service. But like I said good experience overall and I would recommend the place for anyone. Especially for the location - Jalan Alor food Street is walkable and Berjaya Times Square is only few minutes away.

A great hotel stay and experience with lots of shops ard it. Clean & helpful, friendly staff. If there is a lift frm carpark to lobby wld be great. Overall, will come back again. Kudos to the management & staff.

1-Room very bland.No cupboard ,just an open shelf to hang clothes on. The bathroom door hanger fell when I closed the door on my first day, I told the receptionist but it was not fixed !!! 2-Amenities poor - no green tea just 2 tea bags Mugs too big to use for the Nespresso coffee machine. 3-friendly staff. 4- Breakfast average. Overall overpriced.

Staffs was polite and is approachable . Room was big and clean and provided the necessary essentials in the room such as soap, shampoo, toothbrush etc WiFi was abit annoying as you have to log in everyday if you are not a member to the hotel chain. There are convenient stores which are open 24hrs so that was handy.

Everything is good

Pleasant environment, ambience & service

Our favorite place in Bangkok. Excellent staff and attention to service and detail. 5 star service.

Convenient..clean..good staff

The worst experience we had in this hotel. Dirty floor in the room, hair on bed dust on the furniture and etc. We were only told about the closed of pool and other inconveniences caused to the guest, 2 days prior our arrival. We cannot make any changes because it is nonrefundable booking. Such deceiving compared to the marketing in Hotels.com. We will never return.

This hotel is undergoing renovations, which they did not bother to tell us about before we arrived. This meant the pool was closed and the gym had a massive padlock over the doors - very upsetting after I had filtered hotels to only see ones with a pool. There was loud building work from the renovations during the day. Then on our third night, we were woken up at 1:30 am by more loud building work, which went on with hammering and drilling noises for over an hour. We could not get back to sleep and had to wake up at 5:00 am for our flight. I would never in my worst nightmare have imagined a hotel who care about their guests so little that they allow loud building work for over an hour in the middle of the night. I reached out to the hotel about this issue, but they have ignored me. Our hotel room also did not have towels. I called reception to ask for towels. The staff were very friendly and said they would send some up. 20 minutes later, we still had no towels, so went down to reception to ask in person. It took a further 20 minutes (40 minutes in total) for our towels to come. This was a real pain after we had just come from over 14 hours of flights to get there and were desperate for a shower. I wouldn’t stay at this hotel again if you paid me.