Umbrella Hotel

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We have stayed at thousands of hotels in our past and have never had an issue with a shower. We were unable to take a shower because the shower function did not work, only the bath function worked. Upon checking out, we mentioned that to the staff at the front desk and she said you had to maneuver a specific valve which is very uncommon in any hotel. I wish that would have been explained to us when we checked in. Never got to shower. Luckily it was only one night.

The bed was comfortable. The AC was really good. And the room was clean. But the bathroom shower wasn't working well.

Na

The property is near a Metro station so easy to get around. It is near a busy road which does have a lot of litter. Even though it says its recently renovated it is to a poor standard. In our room the laminate flooring was broken withh large cracks and uneven surfaces. In the bathroom the tiles had cracks and toilet roll holder was broken. The room also doesnt have anywhere to hang clothes and wifi is very slow in the evenings. The staff were friendly and helped with any request. The beds were comfortable and linen and towels clean. There was 24hr security for peace of mind.

N

Great hotel for Jaÿ-Z weekend. Close to everything train, shopping, and food. Will be back

Staff were friendly, air conditioner wouldn't st

Horrible experience

Hotel it self was pretty clean as well as my room however they give me dirty sheets it looked like blood stains was on it . And the ice machine didn’t work

When I first arrived, the staff person there was just standing by the entry door, leaning against the wall, eating chips….. After I was looking around confused for like 40 seconds, he goes “Can I help you?” I said I was trying to check in. He says it’ll be 10 minutes. Some time later another man emerges from a closet to check me in. Both have terrible dispositions. Every evening that I went to the room, my key didn’t work. I kept having to go back downstairs to have the key reprogrammed. That was quick and easy, thankfully. Room was pretty clean. (Way better looking than you’d expect given the outside are being the Bronx.) Holes in the shower walls and tub floor. Weed smell kept wafting in from somewhere. Idk. The walls are thin. You could hear your neighbors breathing. Thankfully everyone seemed to calm down by about 10pm. Also, my flight got delayed. Hotels.com tried to get in contact with the hotel to see about getting my a refund for the night I missed. Hotels.com said the hotel just never responded to them. Like no email back, didn’t answer the phone, nothing. Smh. This place made me appreciate Hiltons and the like. I wouldn’t willingly repeat my stay here.