NewCZ Gwangan Hotel

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이숙소는 내 인생 최악에 써비스를 받은곳이다 내가 사진을 보고 예약하고 돈은 낸 방은 받을수 없었다 사진가 방이 다르다고 하니 내 방이 무슨 방인지 예약 기록에 다 있는데 직원은 고객이 사진을 보고 다른 방을 예약했다는 말도 않되는 소리를 하면 오히려 고객 탓을했다 손님을 대한는 직원의 무례함은 몇달몇년 동안 계획해서 미국에서 한국으로 여행을 떠난 모든 기분을 상하게 했고 여행기간은 딸과 우울하고 슬펐다 그 직원의 무례함을 전화로 익스페디아 직원이 다 들었고 내게 사과하고 앾간의 보상금을 지불하였다. 보상금이 무슨 위고가 돼겠는가.. 오래 동안 계획했던 여행은 그 무례한 직원의 태도로 망쳤고 몇달이 지난 지금도 불쾌하기 짝이없다 내 돈을 내고 그 가격의 그 방을 받을수 없고 호텔측은 모든 상황을 손님 탓을 했다 지금도 손이 떨린다 직원 교육을 이렇게 시키는 호텔이라니 정말 외국 사람들한테 챙피하다

This was the worst hotel experience I have ever had. I did not receive the room I had booked and paid for. The room I was given was clearly different from the photos and description on Expedia. When I pointed out the difference, the booking confirmation clearly showed the room I had reserved. Instead of acknowledging the mistake or trying to resolve the issue, the staff member unfairly blamed me, insisting that I had booked a different room. The staff member’s rude and dismissive attitude made an already frustrating situation much worse. I traveled all the way from the United States to Korea for this trip. It had taken me months, even years, to plan, and I was looking forward to spending quality time with my daughter. Unfortunately, because of this experience, what should have been a happy trip became overshadowed by disappointment and sadness. An Expedia representative listened to the conversation over the phone, recognized how unprofessional the staff member was, apologized to me, and offered some compensation. While I appreciated Expedia’s effort, no amount of compensation can replace the memories that were ruined by such poor customer service. Even months later, I still feel upset whenever I think about what happened. I paid for a specific room but never received it, and instead of taking responsibility, the hotel blamed me. I sincerely hope the hotel improves its customer service and staff training so that no other guest has to go through the same experience.

가격대비 좋아요! 청소도 비교적잘되어있고 다음번에도이용할께요! 위치가 광안리바닷가에서조금 걸어야하는데 크게멀지는않아서 괜찮아요

호텔이라고 하지만 모텔임 비츄천 가격도 비쌈 언덕에있음

Everything was good

I loved the bathtub and location

Bathoom does not have sufficient lighting. Only one dim light in the shower area and no light on the sink area. You can't really see your face on the mirror because it's too dark. Staff was not there after midnight. I took a friend to check in at the hotel at midnight but no one was around.

On the first night, I booked the Family Suite, which cost nearly 450,000 KRW per night. I chose it because it came with a kitchen, but upon check-in, I was told that cooking was not allowed. If cooking isn’t allowed, I don’t understand why the induction stove is even there—and especially at this price point. This is the most expensive room in the hotel, yet it was located in the farthest, darkest corner near the third-floor lobby. It felt like being stuffed in a storage room. The next day, I moved to the Royal Twin Room on the 10th floor (the second largest room in this hotel), and it was much brighter and more pleasant overall. One uncomfortable experience: during the day, my niece briefly visited, and we were told that visitors are not allowed inside guest rooms. The staff even called us to check if she had left the building, which made us feel like we were being watched. They explained it’s to prevent visitors from staying overnight—which we had no intention of doing—but still, it was an unpleasant experience. Also worth noting: the Royal Twin Room is technically designed for up to three guests. Another issue—the bathtub floor felt unstable, like it might break soon, so I believe it needs repair. After taking a shower, water pooled heavily on the edge of the tub. It’s not something you’d notice without using it, so I’m writing this here to inform others. Positives: The hotel has a modern design and is within a 5–10 minute walk to Gwangalli Beach. The surrounding area

Very good

Excellent stay! Very welcoming receptionist and the room was extremely comfortable and clean! Would highly recommend this hotel to any guest staying near Gwangalli Beach. It’s about a ten minute walk from the beach.