The Jung Hotel and Residences

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This place was nice and the location was ideal for us. The room was spacious and the front desk attendant was very helpful. The process for getting my car from the valet was also seamless. The lobby area is also beautiful. There was a need for them to pay closer attention to the details. While Kleenex were sticking out of a box in the bathroom, there was no box of Kleenex in the box. Like literally, there was nothing under the pretty leather Kleenex box cover. There was a small bottle of shower gel in the shower, but there was no hand soap on the sink. The staff came in and made our beds and took out the trash while we were gone, but left the mud from my daughter's shoes on the floor. Like, they had to step over it to make the beds, but they just left it. SMH! Also, this place would be so much better with carpet in the hallways. We could hear every roller bag that came down the hallway all night long. It was still a good stay for the money and it met our needs. I just highly recommend that they pay closer attention to the details.

There was no hot water and the staff gave us complicated directions to work a shower and the hot water never worked. There was no soap bars in the room and only one staff member at the front desk. The area of the hotel was not very safe feeling. We moved hotels after we had to stay 2 nights.

We came to New Orleans for my birthday, my guest and I stayed at the Jung Hotel. It was amazing 😁 the rooms was nice, the hotel was beautiful. We had an awesome experience. It sits right on Canel where everything is at, It was a 8 minute walk to bourbon street. I will be staying here again.

Unfortunately, I cannot recommend this hotel based on my experience. I wasn’t planning to leave a negative review, despite several issues during our stay. The rooftop was inaccessible, we had to go downstairs to request towels, and someone became sick in the elevator. Unfortunately, the elevator remained uncleaned for an extended period, which was unpleasant for guests. The biggest issue, however, was the lack of communication and confusion surrounding the charges on my account. I parked at the hotel, and my parking ticket was marked “paid” before I ever made a payment, so I reasonably believed it had already been handled. When I checked out, the front desk told me everything was complete and that I was “good to go.” At no point was I told that there were any outstanding charges or that I needed to pay separately for parking. Initially, I saw pending charges of $75 and $38 on my account. When the charges posted, the amounts changed and no longer matched what had originally been pending. I contacted the hotel to understand the charges, but no one could clearly explain them or provide me with a receipt showing exactly what I had been billed for. Whether this was a training issue, a billing issue, or a communication issue, guests should be able to receive an accurate explanation and documentation for charges made to their account. My conversation with the manager only added to my frustration. I felt that I was repeatedly interrupted while trying to explain my concerns, rathe

We love the Jung hotel! We stay there every time we’re in New Orleans. The staff is beyond amazing and super attentive to everything we needed.

Beautiful, elegant, and stylish place to stay. Room was very clean and classy.

The rooftop pool area is a good place to take in the views of Canal Street, and relax once the sun goes down.

The hotel was very clean. The staff were super friendly and accommodating. When I visit again, I will stay at the Jung hotel.

The good things about this hotel are the front desk staff was always helpful, attentive, and polite. There is a street car stop right outside the hotel on canal which is nice because this hotel is a little far from the French quarter and such. The room was clean at check in which isn’t always the case for hotels. Now the bad. I’m not sure I would stay here again given the many options in New Orleans. We are morning people. The coffee shop was rarely actually open at 7 as advertised. Walked down to a closed sign on the door several days. Housekeeping also only comes after three nights. When we are walking around in summer and sweating in the humidity I would like for my sheets to be changed more. When housekeeping did come on the fourth day they didn’t even change the sheets. They only took out the garbage. But not the garbage I had bagged up next to the can as it had been four days. Went to the pool on one of our days and the towel stand was empty even though the pool was empty. Luckily we had brought our own towels incase. Otherwise we would have had to drip dry on the way back to the room. Our AC thermostat also stopped working on the last night. I would have requested a room change, but on the last night it wasn’t worth packing our things. Also the door scan in was needed replacement and seemed sketchy.

Staff was excellent