SO/ Sofitel Mauritius

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We had mixed experiences during our stay at SO Sofitel Mauritius. After a long flight, arriving at 8pm, we were left sitting in the dark with a welcome drink for around 10 minutes before being taken to reception. Check-in was efficient but lacked warmth. Our room was uniquely designed and would have been impressive in its day, but it is now tired and poorly maintained. Floors, benchtops and bathroom surfaces were stained, cracked and worn, the outdoor shower door was covered in paint splatters, and the outdoor bath was unusable due to a very slow water supply and leaking plug. For a resort charging premium prices, the condition of the facilities was disappointing. The pool had cracked tiles and leaks, housekeeping once failed to replace our towels, and coffee pods were chargeable after the first two. Reception staff further disappointed us when a simple request for a breakfast box before an early tour was repeatedly ignored. In contrast, the food and beverage team were exceptional—warm, welcoming and attentive throughout our stay. The gardens were beautifully maintained, the beachfront setting is stunning, and concierge Raj sincerely listened to our concerns, apologised and assured us they would be raised with management. The kitchen staff also made our anniversary special with a thoughtful cake. Overall, while the location and hospitality from the food and beverage team were excellent, the resort's condition and reception service did not justify the premium price.

Breakfast menu offered a large varied choice to suit lots of tastes and requirements. Staff were very friendly and accommodating. Location was good, beach clean quiet and secluded from public access. Rooms were large with all good working order facilities, modern and comfortable. Pool large and clean offering beach and sea view. 3 on site restaurants offer buffet, a la carte or bar meals.

Great staff, the So Sofitel brand is consistently good, oh and no late check out charge, always a nice touch not to feel 'fleeced' when the room is most likely unoccupied until long after we"ve left.

On the positive side: it is nicely located next to a nice beach with calm water. Big pool that overlooks the beach. Staff is nice and professional. On the negative side,The hotel is a bit dated. And the common area could be maintained better. Rooms could need a freshen up. We had electric issues, phone didn’t work, WiFi was super weak, to name a few things. There is also a lot of mosquitoes and the buggy service that you rely on to get around is very slow, leaving you waiting for a long time every time. Not value for money in my opinion.

Very beautiful property with great architecture and beach. Great for relaxing

Clean room and staff was very accommodating Things were sometimes delayed due to delivery by carts

We were quite disappointed upon our arrival at SO Sofitel Bel Ombre. Although the official check-in time was 15:00, we were made to wait until 16:00 before being given access to our room. Bagage arrived after 17 15 and left with no battery as charger is in our luggage. To our dismay, when we finally entered the room, we discovered stained bed sheets and hair on the bed,an unacceptable level of cleanliness for a hotel of this calibre supposedly to be a 5 star hotel. The situation was further compounded by the fact that we had no internet connection and were forced to make multiple attempts to reach reception by phone. When someone eventually did answer, the staff member was dismissive and rude,a shocking first impression that set a negative tone for our stay. To add to our frustration, we found the minibar completely empty. Not even basic soft drinks were provided, despite our willingness to pay for them. This lack of attention to basic guest needs is truly surprising for a hotel under the Sofitel brand. We had expected a much higher standard in terms of cleanliness, efficiency, and hospitality. I sincerely hope serious steps will be taken to address these issues, both in service delivery and housekeeping standards. It’s unfortunate that such a poor experience upon arrival now risks being shared more widely, especially as we had chosen your hotel with high expectations. Traveller local and International. I travel on business.

Na

Good looking resort, poor pool, looks like a repurposed fountain rather than a pool to swim in. Some great staff and some very average, so service inconsistent. Best for couples who want to stay in a secluded part of the island with nothing happening in their resort.

Great service ask for Raj. Great facilities and great food .