Check-in was a bit of an adventure. We reserved an upgraded room on a higher floor. When we went to check in we were initially given a regular room on the ground floor, but after showing the Front Desk person our reservation he then moved us to the proper room. When we arrived at the room, there was a crib as well as a fairly elaborate "Happy Birthday!' display with balloons, etc. Obviously this room had been prepared for another guest's arrival. A long trek back down to the lobby (hauling our luggage) and after speaking with another person at the Front Desk, to their credit they graciously upgraded us to a room superior to our initial reservation. The remainder of our short staycation was otherwise excellent, and we really enjoyed the property. But for some reason this situation keeps happening, same thing at several other times at other hotels. I am beginning to wonder if we shouldn't reserve the cheapest room, and then upgrade when we arrive at the hotel? Again, the staff and the location were otherwise wonderful, I could just do without the 90-minute check-in process.
Electric car charging station