ARTOTEL Cabin Bromo

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Nice views, clean rooms, very helpful staffs

Fine for a one night stay. Very basic but that was expected. Cold at nights and very hot during the day without any air conditioning or heating. Great location for Bromo hike. Very good restaurant.

The good part - location is excellent. Rooms are clean and the staff is very polite. Now the problems 1. They never pick up the phone. While they are responsive on WhatsApp, good luck if you need an immediate call 2. Food is good but wine list - not a single one except port wine was in stock. You could get whisky though but have to buy an entire bottle. Basically they are clueless 3. They arranged a sunrise tour for us but despite saying we want to be at the top and showing the driver a Pic of what we wanted to see, he was lazy and dropped us to the other ( wrong) view point. We had to hike up a muddy trail on the dark for an hour to get to the right viewpoint only to find at least a 100 ppl who had been dropped right at the top. So do NOT book through them. 4. Lack of basic courtesy and privacy - due to construction workers came to our room patio to work middle of the day. 5. SAFETY !! The kids swing set had a broken heavy swing kept loosely on top of the structure that fell on our child’s head and had to be rushed to a hospital with blood everywhere. Thankfully it was as a side gash with no concussion. While the staff was very helpful in arranging a car to the hospital and the driver stayed all through to help with the translation, while unintentional, such callous safety awareness makes them deserve zero stars. I’m being generous and giving them two stars

The cabin is small and poorly insulated. It was very cold in the night and early morning. The breakfast spread is limited and food quality below average. Service was slow and we had to repeat our request several times. Overall, the hotel standard is below our expectation considering the room rate is about USD180/night.

Tough place to review, you’re 1.5 miles up on an active volcano so you’re there to see the volcano. 🌋 Here is what you need to know: The cabins are NOT heated and it gets cold at night. The hot water is 30 liters and it takes an hour to reload. To see the sunrise you leave at 2:30am in an unheated jeep, there is jeep traffic hellbut you make it up by 5am you’re on the equator so it does not change much. Mt Bruno at dawn is cool and sunrise wasn’t bad either, very dark skies amazing stars and shooting stars. Food was ok but breakfast didn’t have bacon or ham some strange sausage, eggs were good though, lots of Indonesian food. Glad I did it to be honest, lots of walking though.

Highly recommended

The staff was very nice but the dinner wasn’t so great. On the other hand, very good breakfast. I would suggest to have extra blanket in the room. It gets cold at night. Also, the hot water should be regulated. It’s way too warm if you don’t pay atttention. It could harm a child when showering.

Beautiful hotel right in front where you want to be! Bromo looks beautiful and location of Artotel cabin is just fab Nice food and great staff

Expensive for what you get. No heat in rooms and it gets cold at night. Most staff do not speak English

Amazing place. Incredible view, great service, nice cabins and clean. So happy to have stayed here.