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I sent my luggage from Shin-Osaka station to the hotel in Fukuoka. It was very fast only one day arrived at the destination. Before using the service, it might be a little complicate for the registered process, but it will be quick when you hand in your luggage at the Crosta. The registration procedure can find in E-Voucher. Since this is a new service of Sagawa company, the staff was not familiar with the process, but they were willing to do their job. two thumbs😁 I couldn’t remember exactly but I used the elevator closed to Shinkansen South Exit to go on the 1F. it was easy to reach the Crosta behind 7-11.

太方便了，在大阪站把行李托运了，到广岛后直接开启观光模式，晚上回酒店就可以直接取行李。再也不需要大包小包的拎着逛街。

This luggage delivery service was incredible! I dropped my bags at Hiroshima Station in the morning, and by the time I checked into my Kyoto hotel that evening, my luggage was already waiting for me. After buying on KLOOK, you get a voucher with clear instructions. Seven days before your delivery, you use the merchant's website to book and enter your details. The site is user-friendly, though the earliest delivery date I could select online was the day after drop-off. Even with the explanatory notes on the page, I was a bit worried same-day delivery wouldn't happen. Thankfully, there was no need to worry! The Hiroshima Station staff were incredibly enthusiastic and spoke some English. They helped me with the paperwork and promised my bags would reach my hotel before 9 PM. True to their word, the hotel front desk already had my luggage safely stored when I arrived to check in. This is an incredibly convenient service that I highly recommend!

使用方便，只是佐川急便作業上還是不太熟悉。使用前需自行產生服務內容的QR 碼

第一次尝试在广岛和新大阪之间寄送行李～服务体验超棒！Crosta与佐川急便的合作也非常专业，前台交接流程很快，配送也十分细致。当天到达新大阪时，行李已经安全送达。不用拖着重物到处走，体验到了真正的“空手旅游”，下次还会再用！

The process was easy and efficient and staff were very helpful. We lost the luggage receipt on the way but they were easily able to locate and retrieve our luggage. Picking up and dropping it off at the station was very convenient as our hotel did not take luggage delivery.

It was a great experience going luggage free especially between the chaos and crowd in between trains on a weekend. The staff at Hiroshima Crosta were really helpful despite our language barriers, and guided me along the form submission.

Booking this Hiroshima-to-Osaka luggage transfer via Klook was super convenient. We booked just the day before and managed to grab a promo that took almost ₱1,200 off (over 25% discount!). ​Despite the language barrier (I don't speak or understand Japanese), the Hiroshima station office staff were incredibly friendly and helpful. Dropped our bags off at 11:00 AM, and they were already safely waiting at our Osaka hotel by 5:00 PM! Secure, fast, and completely hassle-free. Would definitely use this service again!

I wasn't sure if this was going to work. Finding the drop-off point was a true hassle, they were super confused at counters (Silver Week). I dropped off at 11:15 on the day. My luggage was delivered the same day and arrived to my hotel before I did :) so I was very very happy. I didn't pay anything extra (recieved 100% discount) than what Klook was offering. I recieved all needed information. although the website is not really mpbile friendly. Super happy with the service though!

第一次用這種行李寄送服務，意外覺得方便！ 下午兩點前在新大阪站把行李交給服務中心，就可以直接兩手空空搭新幹線去廣島。 到廣島後一路玩到晚上才回飯店，Check-in 的時候行李已經到了，飯店人員還直接幫我送到房間。原本寫晚上九點前會送到，後來聽說其實下午五點半左右就到了，比我本人還早很多😂 不過第一次使用有幾個地方要注意。 除了在 KLOOK 下訂之外，還要另外去佐川急便的網站登錄資料，這部分稍微有點麻煩。 尤其飯店不是自己輸入名稱，而是要從系統選單裡面找。所以建議盡量選老牌或大型飯店，比較保險。比較新的小型飯店、民宿，不一定會出現在選單裡，最好訂之前先確認一下。 新大阪站的寄送櫃檯也需要稍微走一段，不過沿路指標滿清楚，不太會找不到。 日本新幹線帶大型行李本來就比較麻煩，有些尺寸還要事先預約特大行李放置處，加上拖著行李在車站走來走去真的很累。如果跟我一樣，換城市當天還想直接去玩、不想先繞去飯店放行李，這個服務我覺得很值得用。唯一希望改善的就是網路登錄流程，如果可以再簡單一點就更好了！