Pompeje odhalené: Prehliadka s sprievodcom časom a pamäťou

Guide is friendly but not as informative as the inhouse guide that I used previously.

Great tour guide and tour. All those little details you learn make the experience so much more intriguing.

excellent service by the local team! they help us in the best way possible. will book with them again!

Antonella was just the perfect guide. 2 hours passed just like that. Highly recommend♥️

it is quite convenient

本人報名10/5 10:30龐貝2小時導覽行程，8:00抵達車站被售票人員告知，能去龐貝的火車因罷工，全數停止服務，本人立即傳送訊息詢問Klook客服是否能因罷工因素取消行程、得以退費，Klook僅回覆無法退費及取消。 為了趕上行程，最終攔計程車前往，也同時詢問客服是否能提供帶團導遊或接洽旅行社聯絡資訊，或是旅行社會手持任何標誌以利辨識，Klook僅回覆負責人會準時在集合地點等候，當我抵達時集合地點，同時有多團導覽團，根本無法辨識，最終沒有參加到該行程。旅客在旅遊平台訂購行程，就是為了尋求方便以及遇到問題時，能夠有對接窗口可以聯絡，客服人員在過程中完全沒有要解決問題的意思，僅告知無法退費，感受非常差！以上體驗供欲購買者參考。I booked a 2-hour guided tour of Archaeological Areas of Pompeii at 10:30 AM on 5th.OCT. Upon arriving at the station at 8:00AM, I was informed by the ticket agent that all trains to Pompeii were canceled due to a strike. I immediately messaged Klook customer service to ask if I could cancel the tour and receive a refund due to the strike, but Klook only replied that refunds and cancellations were not possible. To join the tour on time, I took a taxi and asked customer service if they could provide the contact information for a tour guide or agency, or if the agency would have any identifying signs. Klook stated that the guide would be waiting at the meeting point on time. ( no signs and contact information) When I arrived, there were multiple tour groups. It is so difficult and impossible to identify the right tour group. Ultimately, I could not find the tour . As a traveler using a booking platform, I expect I can get some service support when issues arise. Unfortunately, Klook’s customer service showed no willingness to help, only stating that refunds were not possible. This experience was very disappointing. I share this feedback for the consideration of future buyers.

等了20分鐘才出發，導遊口音很重，參觀幾個小點就解散，且未發門票給我們，導致也無法聽官方的App語音導覽，非常不推薦浪費時間