Star Guest House

තරු ශ්‍රේණිගත කිරීම් Klook හි දේපල පිළිබඳ දළ විශ්ලේෂණය මත පදනම් වේ (සේවා සහ පහසුකම් ඇතුළත් කර ඇති ආකාරය වැනි), තවද ඒවා යොමු කිරීම සඳහා පමණි.

Very disappointed with the way my early check-in request was handled. My check-in time was 12:00 PM, but since I was traveling from Odisha, I contacted the guest house in advance and requested an early check-in. I was clearly assured that it would not be an issue, so I planned my journey accordingly and reached the property at around 9:30 AM. On arrival, the staff refused the early check-in and did not honor the assurance given earlier. I fully understand that early check-in depends on room availability. However, giving a clear confirmation and then denying it without any explanation is unprofessional and caused unnecessary inconvenience after a long journey. If early check-in cannot be guaranteed, guests should be informed honestly instead of being given false assurances. Clear communication and keeping commitments are essential for good customer service. I hope the management takes this feedback seriously to prevent other guests from facing the same experience.