Hotel Bekh

තරු ශ්‍රේණිගත කිරීම් Klook හි දේපල පිළිබඳ දළ විශ්ලේෂණය මත පදනම් වේ (සේවා සහ පහසුකම් ඇතුළත් කර ඇති ආකාරය වැනි), තවද ඒවා යොමු කිරීම සඳහා පමණි.

My stay at Hotel Bekh was unfortunately very disappointing and did not match what was shown in the listing. The photos displayed a proper hotel reception, but in reality, there was no staff present at the reception at any time. When I arrived to leave my luggage, I discovered that the building shown in the listing is not fully a hotel — Hotel Bekh is only one of the tenants inside a larger building, which was never communicated. In the afternoon, I was unable to rest due to excessive noise from a family living within the same apartment, making the experience feel more like staying in someone’s home rather than in a hotel. After raising concerns, the staff moved me to another apartment on the floor above, but the issues continued. There was no hot water, and despite several complaints throughout the day, I was repeatedly told it would “fix soon.” The next morning, I was informed the taps were installed incorrectly and needed to be used in reverse — something completely unacceptable for a hotel-listed property. Eventually, after discussing all the issues with the sales manager who listed the property on Hotels.com, he acknowledged the problems and agreed I could check out early. He also confirmed that the nights of 24th and 25th December would be refunded. Overall, the experience did not reflect a proper hotel stay, and the mismatch between the listing and the actual property was significant. I hope the management improves clarity, communication, and the quality of facilitie