Rather small place inside a mall on level 4. Optional to use their complimentary apron and gloves. Vegetable (lettuce and carrots) bucket for RMB20 or other feeds at RMB10 (cat feed, live worms for Guinea pig) each. Free to carry, stroke and pet and feed the pets. Not much smell even though it’s aircon within the mall. Staffs occasionally sweep up animals’ poo, if there is. Definitely much cheaper buying through Klook, compared to buying directly.