The hotel is in a perfect location for a holiday vacation, which is the main reason I chose to stay here. However, there were several issues that affected our overall experience.
We stayed for six nights as a family of four. Throughout our stay, our room was provided with only one bath towel and two hand towels. Requesting additional towels was difficult, as we were told to wait until the morning for the housekeeping staff who changed the room linens. This was very inconvenient for a family of our size.
Another major issue was the elevators. Only one elevator was working during our stay, and the wait times were very long. At one point, my 75-year-old mother had to walk up the stairs to the fifth floor because the elevator was unavailable. This was frustrating and especially concerning for an elderly guest.
The location of the hotel is excellent, but better attention to basic guest needs, such as providing adequate towels and ensuring reliable elevator service, would greatly improve the overall experience.
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