Dear Hotel Management,
I am currently staying at Hyatt Regency Samui and wanted to share some concerns regarding the level of service we have experienced during our stay.
We arrived on Tuesday at lunchtime, and I would like to acknowledge that the receptionist was very accommodating in allocating us good rooms, which we appreciated.
However, we have experienced repeated issues with service responsiveness throughout our stay:
Upon arriving in our room, I wanted to have a cup of tea but found there was no milk provided. I called reception to request milk for the room. Despite calling 3–4 times, the milk did not arrive for approximately an hour.
The following morning at breakfast, we ordered English tea. Unfortunately, the tea did not arrive until around 30–45 minutes later, by which time we had already finished our breakfast.
That evening, I became unwell. The next morning, I asked my husband to obtain some toast and tea for me. A member of staff kindly offered to have the toast delivered to my room. Unfortunately, it did not arrive for approximately 30–60 minutes.
While individual delays can happen, the repeated failure to deliver basic requests in a timely manner has been very disappointing and has negatively affected our stay. In particular, the delays from both room service and the kitchen have been frustrating, especially when I was feeling unwell.
I wanted to bring these issues to your attention so that they can be addressed. We chose Hyatt Regency expecting a high standa
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