Ascott Star KLCC Kuala Lumpur (Ascott Star KLCC)

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Large Property = Gets Disorganized Nice Location

Our check-in took much longer than expected because we were informed that our room was not ready. We were asked to wait in the lounge until our room key was finally given to us. I specifically booked Ascott Star KLCC because the room included a washer and dryer, but unfortunately, they did not work properly. One load of laundry took an extremely long time to wash, and the drying cycle took several hours. We called maintenance, and they advised us to wash smaller loads. We followed their instructions, but the machines still did not perform well. The refrigerator also wasn’t cooling properly. On the positive side, the room was clean, the breakfast was good, and all the staff were very friendly and helpful. The location is very central, although the area is quite busy. Overall, I was disappointed because the washer and dryer were one of the main reasons I chose this hotel, and they did not meet expectations.

Excellent stay! The room was clean, spacious, and comfortable. The location is perfect and close to shopping, restaurants, and major attractions, making it very convenient. The staff were friendly, welcoming, and helpful throughout our stay. Highly recommend Ascott Star KLCC, and we would definitely stay here again!

Staff very professional & efficient

Amazing property , right location , friendly staff

Conveniently located near Petrona Twin Towers and other amenities with great views. Lots of other places to walk too for food, shopping and other activities.

Huge building with lots of guest. Well run, planet of lifts, good location, nice room, a chance to walk some clothes while travelling. Easy walk to everything, great views of the Petronas Towers. Breakfast was crap, bland, unappetising and repetitive, we eventually went out for breakfast in a nearby mall. That apart, good stay! Check out the view from our room!

Property was fully equipped with basic amenities, was clean and within a walking distance of the petrona towers. The only gripe i have is that the cleaner came and i told him that we would be another 10-15 minutes as my husband was showering he insisted that he comes in and cleans, so I allowed him.

Nothing not to like. The room was spotless and well maintained. Great bed made for comfortable nights. Everything was close at hand due to excellent location to shopping and restaurants. Good hotel facilities for swimming and relaxation. Have stayed more than once and will be back again.

Beyond our expectations! We were upgraded to the 41st flr one bedroom plus a den. The unit is bright, spacious and well-appointed, the kitchenette, washer and dryer are a bonus. The pool, gym facilities and location are fatastic too. The only downside was the power kept tripping the first 2 days causing no hot water and the toaster didn’t work only to find out it was the toaster that tripped the hot water tank! Their action was prompt but took several calls to finally know the cause.