BELSTAY ROMA AURELIA

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WiFi was bad.

There was ants all over the room even on the bed. My kids had ants bite marks on them next day. I talked to reception but they couldnt change the room because they say nothing is available.

There were bugs. People were kind and nice

Good location close to market and McDonald bus stop,recommend it for first visit in Rome

Breakfast was good, outdoor pool should be open sooner (Canadians like cool weather), took 1.5 hours to walk to Vatican City. Wish it was closer. Hotel not convenient for public transportation

great.

Rr

Staff very good and helpful. Elevators tiny and with a tour group took forever to use. no USB outlets in room and few regular outlets. No door on shower (typ european thing). No hair condtioner. A/C and heater turned off. $65 taxi to and from airport. Poor WiFi. However: VERY CLEAN.

There was excessive mold in the bathroom. Another user shared pictures and I'm sure our rooms was as bad if not worse. We chose this hotel specifically for the pool advertised in the Expedia post, but it was closed. We were a very expensive cab ride away from all the sites in Rome so totally NOT worth it. The person checking us in was also very rude, told us it would be 15 mins then kept us waiting well over an hour, and when confronted he then said our check-in wasnt until whatever time it was later so that we would have been in the wrong to complain (ie if it was currently 250pm at that moment he said it was for 330), despite saying our room was going to be ready an hour ago, AND our Expedia confirmation said our check-in was for 230 so he was in fact late. This was a really disappointing end to our time in Italy.

The carpet in the room was filthy, the pillows were horrible and the faucet in the bathroom barely had a water flow and the water in the toilet kept running and making loud noises. I will not be staying at this hotel again and would not recommend to others.